Together we are Trusted to Serve Scotland.
Performance Analysts (Freedom of Information) - Fixed Term / Secondment opportunity up to 3 years
An opportunity has arisen for two Performance Analysts to play a key role in ensuring Scottish Water meets its statutory duties under Freedom of Information (FOI) and Environmental Information (Scotland) Regulation (EIR) legislation.
This role ensures requests for information are handled lawfully, consistently and professionally, helping the organisation remain accountable while delivering vital services to customers and communities across Scotland. With no two days ever the same, the role offers a unique opportunity to work across a wide range of business areas, build a deep understanding of Scottish Water’s operations, and continuously develop your skills and experience.
What you’ll do
You will manage the end‑to‑end handling of FOI/EIR requests, ensuring responses are issued within statutory timescales. You will work closely with colleagues across all areas of Scottish Water to help identify, gather and assess the information requested.
Throughout the process, you will ensure responses are accurate, consistent and aligned with guidance from the Scottish Information Commissioner (SIC).
You will provide practical advice and guidance to colleagues on FOI/EIR requirements, supporting informed, consistent and compliant decision‑making, including identifying and managing risks associated with disclosure.
You will ensure requests are effectively logged, allocated and progressed, supporting reporting and continuous improvement of processes and compliance outcomes.
In return, the role offers exposure to a wide range of subject areas and teams across the organisation, providing continual learning opportunities and the chance to develop a broad understanding of Scottish Water’s services, operations and how information is used across the business.
What you’ll need
You will bring a working understanding of FOI, EIR and data protection legislation.
You will demonstrate strong critical‑thinking skills, with the ability to interpret requests, assess information against legislative requirements, and apply exemptions and disclosure decisions in a considered, defensible and proportionate way.
You will be confident communicating clearly and professionally, both in writing and face‑to‑face, with the ability to engage with colleagues at all levels and explain information‑rights requirements in a practical and accessible way.
You will be able to manage multiple cases simultaneously, often with tight and competing deadlines, while maintaining accuracy and attention to detail.
A good understanding of Microsoft Office applications is essential, supporting effective case management, record‑keeping and correspondence.
Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £37,815. Performance-driven pay progression would then allow you to move through the range to a maximum of £48,395.
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 19th June 2026
We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.
A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.
Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.
We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk
