LOCATION: Gyle Shopping Centre, Edinburgh EH12 9JY

SHIFT PATTERN: VARIOUS 4 DAYS OVER 7, 40 hours per week

SALARY: £39,000 per annum

ROLE OVERVIEW AND PURPOSE

To support the on‑site operational delivery of soft services at The Gyle to the premium standards expected by both ABM and The Gyle Centre Management.

The Duty Manager acts as the first‑line operational manager on site, holding responsibility for the safe, secure and effective day‑to‑day operation of the Centre during assigned duty periods. The role requires visible leadership, sound judgement and the ability to manage live operational issues before escalation to Centre or Client Management where appropriate.

The postholder is responsible for ensuring that the shopping centre, both internally and externally — including public areas, service yards, access roads, washrooms and back‑of‑house areas — is clean, safe and secure, and maintained through a planned and proactive approach.

KEY RESPONSIBILITIES

Manage the day‑to‑day operation of Security and Cleaning services at The Gyle in line with company policies, procedures and service specifications

Act as the first point of operational management control on site, addressing issues and incidents as they arise during duty periods

Provide visible leadership across the Centre, ensuring high standards of safety, security, cleanliness and presentation are maintained

Support and liaise with the Centre Management Team, providing operational updates as required

Ensure Security and Cleaning teams consistently meet service and customer experience standards

Support colleague training, development, wellbeing and health & safety compliance

Ensure all SIA licensing, vetting and compliance requirements are maintained

Support the development of security skills, emergency response readiness and on‑site capability

Maintain flexibility to meet changing operational demands and identify opportunities for service improvement

Control staff deployment, rotas, payroll inputs and manning levels during duty periods

Carry out site inspections and audits to ensure standards are consistently achieved

Manage incidents and accidents, ensuring correct response, reporting and escalation

Ensure all risk assessments, method statements and site instructions remain current

Ensure the safe and correct use of equipment and cleaning chemicals in line with COSHH

Support event operations and ensure appropriate staffing and resources are in place

Maintain accurate logs, reports and records, completing all required documentation

Foster strong working relationships with retailers, contractors and stakeholders on site

Promote a “one team” approach between ABM and Gyle Centre Management

Undertake any reasonable duties necessary to support the effective operation of the Centre

REQUIRED SKILLS AND EXPERIENCE

Proven experience working in a Duty Manager, site supervisor or first‑line management role within a live operational environment

Valid SIA licence with practical experience in security operations

Demonstrable experience overseeing or supporting cleaning operations, with an understanding of service standards and site presentation

Experience operating as the first point of management control for incidents, issues and operational decisions

Strong understanding of health & safety requirements within a public, high‑footfall environment

Confident managing and directing frontline teams across shifts

Experience dealing with incidents, emergency response and escalation procedures

Able to make sound, timely decisions under pressure while maintaining control of the site

Clear and effective communicator, both verbally and in writing

Competent in completing logs, reports, incident records and shift handovers

Comfortable liaising with Centre Management, retailers and stakeholders when required

Well organised, reliable and able to manage competing priorities during live operation

Personal Attributes

Proven experience delivering security and cleaning services to a high standard

Experience operating in a Duty Manager or first‑line site management role

Strong understanding of customer service in a public‑facing environment

Self‑motivated, organised and confident operating in a live setting

Ability to prioritise, make decisions and remain calm under pressure

Strong interpersonal, organisational and communication skills

Able to take responsibility and operate with minimal supervision while following agreed escalation routes

Good IT literacy

Excellent written and spoken English

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

ABM UK Jobs

Latest Jobs

Duty Manager