Job description
A Junior Developer with a strong focus on technical support – triaging, diagnosing, and resolving issues across our platform while growing their engineering skills. This is a engineering-first role, acting as a critical bridge between customers, the commercial team, and product engineering. Salary up to £30,000. You must be based in the UK, we cannot sponsor Visas.
Responsibilities
Bug Triage & Issue Resolution	Support the end-to-end triage process for incoming bugs and technical issues, helping to prioritise by severity and customer impact. Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required. Contribute to fast, high-quality resolutions to maintain product stability and customer confidence, with support from senior engineers.
Customer-Facing Technical Support	Act as a technical point of contact for customer issues, helping to diagnose problems related to API integrations, webhooks, and data workflows alongside senior colleagues. Communicate clearly with non-technical and technical stakeholders, translating complex issues into understandable updates and next steps.
API & Webhooks Support	Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures across client systems. Assist with diagnosing integration problems between our platform and clients' custom front-ends, internal tooling, and data exports.
Internal Tooling & Automation	Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency and reducing manual effort. Support database investigation and minor remediation tasks to assist client success and engineering teams.
Observability & Monitoring	Use and contribute to our observability platform for log correlation and error monitoring to proactively identify and resolve issues. Help surface patterns in errors or failures that inform longer-term product improvements.
Product Engineering Contribution	Pick up defined engineering tasks from the product backlog, working alongside senior developers to ship features and fixes to the codebase. Participate in code reviews, sprint planning, and team ceremonies, developing good engineering habits and an understanding of how software is built and shipped. Translate support-side insights into actionable product feedback — bugs, edge cases, and usability issues you encounter become direct input into the product roadmap.
On-call responsibilities	Contribute to the out of hours on-call rota for resolving critical priority out of hours incidents. These kinds of escalations are very rare and in general only happen in extraordinary circumstances. Engineers will be provided with the requisite training and documentation as well as monetary compensation for time spent on the rota.
Requirements
A growth mindset and a genuine desire to develop deep knowledge of our platform. Strong problem-solving and diagnostic skills — you enjoy getting to the root of an issue. Some coding ability in one or more languages relevant to our stack (TypeScript, JavaScript, or similar) — you don’t need to be an expert, but you should be comfortable reading and writing code. Comfortable working with APIs, logs, and basic database queries to investigate issues. A customer-focused approach with excellent communication skills across technical and non-technical audiences. Eagerness to collaborate across engineering and commercial teams. Experience with or exposure to alerting and observability tooling is a plus. Experience with AI engineering, LLM tooling, or AI-assisted workflows is a bonus.
Technology stack
Modern Stack: TypeScript, React, Node.js, tRPC, GraphQL, MongoDB, Storybook & Chromatic, AWS CDK, GitHub Actions (CI/CD). Legacy Stack: PHP, JavaScript, Angular (1.x), Node.js, MongoDB, CodeShip (CI/CD).

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