Job Description

Front of House Leadership Role

Be part of the leadership team at CODE– The CoURT, Royal Mile

We are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as a Duty Managerin our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE– The CoURT.

As part of our leadership team, you will take responsibility for being thelead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You’ll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.

About CODE

CODE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.

Who You Are

You’re the one who makes it happen.
As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service, and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you're on shift, you're the one who sets the tone and drives the experience.

Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.

We’re looking for someone who is:

Passionate about hospitality and guest experience
Confident in leading a team and taking ownership on shift
Professional, reliable, and self-motivated
Flexible and hands-on, with a willingness to jump in wherever needed

Role and Responsibilities

As aDuty Manager,you will:

Act as thelead on shift, leading by example and ensuring smooth operations
Support, motivate, and guide the team to deliver excellence in service and standards
Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift
Resolve issues confidently and efficiently, ensuring every guest leaves happy

Front of House

Welcome and look after our guests
Manage check-ins, check-outs, and reservations
Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling)
Support and oversee events and guest activities
Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)

Housekeeping & Building Care

Supervise and support the housekeeping team to maintain the highest standards of cleanliness
Help with linen management, room turnaround, and communal area standards
Ensure the property is safe, secure, and well maintained
Report maintenance issues and guest feedback promptly

Benefits & Perks

💼 Grow With Us – Development That Makes a Difference

📈 Personal Development Plans
Every team member gets access to a tailored development plan designed to help you achieve your goals—whether you want to climb the ladder, pivot into a new role, or sharpen your skills.

🌱 Growth Mindset Culture
We embrace curiosity and continuous learning. You’ll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They’re stepping stones to success.

🚀 Career Progression Opportunities
From internal promotions to cross-functional moves, we’re all about unlocking your potential. Many of our leaders started on the front line—and we’ll support you in doing the same.

🎓 Learning & Training Access
We offer on-the-job training, leadership coaching, and access to external learning opportunities, so you’re always one step ahead.
🌟 Be Recognised
We celebrate success—loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a fully-paid trip to explore another city.
🏨 Free Getaways
Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you plus one lucky guest.
💖 Family & Friends Love
Your loved ones deserve the CoDE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.
🎂 Birthday Surprises
Celebrate your big day with a birthday voucher as a thank-you from us to you.
🧭 Explore More for Less
Enjoy discounted local tours and free entry to our Lost Close Tour. Friends and family? 30% off, too!
☕ Perks on Shift
Get a free hot drink every shift, plus 25% off all food and drinks.
🎉 Team Time
From social events to team-building activities, we’re all about good vibes and great company.
🙌 Give Back
Take a paid volunteering day each year to support causes that matter to you.
💷 Tips & Rewards
Fair gratuities: shared based on shifts, adding around 50p/hour to your pay.
Summer KPI Incentives: earn up to £1/hour extra for smashing performance targets and potentially earning up to an extra £500 over the summer period.
Commissions: sales commissions for selling tours

If you think you have what it takes, please send your CV and a cover letter telling us why you’d like to join our team.

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