Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, and enable a more sustainable battery value chain. Our unique cell monitoring platform based on chip-on- cell technology and proprietary contactless communication protocol is transforming battery systems for electric vehicles (EV), industrial transportation and stationary energy storage markets. Our environmental purpose is at the heart of our business and drives our search for new ideas and approaches to improve the technologies that can help transition to net-zero emissions and a sustainable clean energy economy.

We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role is responsible for delivering high-quality technical support across the business while contributing to the stability, security, and continuous improvement of Dukosi’s IT environment.

The IT Support Engineer will play a key role within the organisation, working closely with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable and secure IT operations. This position combines hands-on support, Microsoft 365 administration, cybersecurity awareness, and involvement in IT projects, and it is an on-site role in our Edinburgh office.

KEY DUTIES

Provide 2nd/3rd line IT support across onsite and remote users
Support Windows and Apple devices, peripherals, AV, and meeting room technologies
Administer Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive
Manage Azure AD / Entra ID accounts, permissions, onboarding, and offboarding
Support networking, VPNs, remote access, and infrastructure environments
Assist with cybersecurity, patching, endpoint security, and vulnerability management
Work with outsourced IT partners and vendors
Contribute to IT projects, upgrades, automation, and continuous improvement initiatives
Support implementation of AI-enabled workplace technologies where appropriate
Support IT Governance activities within a ISO27001 environment and maintain accurate IT documentation

EXPERIENCE

Strong Microsoft 365 administration experience, including SharePoint Online
Experience supporting Windows-based environments and end-user computing
Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies
Experience with endpoint management and modern workplace technologies
Understanding of networking fundamentals, VPNs, and remote access technologies
Knowledge of cybersecurity best practices and secure IT operations

DESIRED SKILLS

Experience with Power BI, reporting, and dashboard development
Exposure to AI-enabled workplace technologies and automation tools
Interest in leveraging AI to improve productivity, support processes, and business operations
Familiarity with Microsoft Copilot, AI-assisted workflows, or intelligent automation platforms

Why join Dukosi?

Dukosi offers a collaborative and supportive working environment, exposure to modern technologies, and opportunities to develop technically while contributing to a growing global organisation. We value initiative, continuous improvement, and a positive team culture.

If you’re a proactive IT professional who enjoys hands-on technical work and continuous improvement, we’d love to hear from you.

Dukosi Ltd Jobs

Latest Jobs

IT Support Engineer