Full job description

Reporting to: Coffee Shop Manager

We are looking for a friendly and proactive Coffee Shop Assistant to join our front-of-house team. Our onsite eatery holds a 5-star VisitScotland rating and offers breakfast, coffee and tea, lunch, and afternoon tea. You will play a key role in delivering exceptional customer service and ensuring our high standards are consistently maintained.

This is a temporary, part-time role expected to last approximately three months, working on a fully flexible basis. We are happy to offer flexibility with working hours for the right candidate.

Rate of pay: £13.08 per hour, increasing to £13.45 per hour from 1 May 2026.

Key duties:

Amongst other duties you will be

welcoming customers and providing excellent customer service
making and serving drinks
operating the till
taking orders and serving food
demonstrating your knowledge to customers by advising and assisting with food orders
Supporting the team with general cleaning and tidying duties

About you:

You will

preferably have previous experience within a fast paced, customer facing environment
be a reliable team player
have a pro-active approach and can-do attitude
have excellent communication skills
be able to stay calm under pressure
be committed to delivering exceptional customer service every time

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing date – Wednesday, 18 March 2026

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