Role Purpose

To support the delivery of an efficient and customer focussed allocations and tenancy management service, providing information and advice to customers and administrative support to the team in accordance with the Association’s policies and procedures.

Role Remuneration

Salary: £27,636 (Pro Rata)
Reporting to: Housing Team Leader
This role has no line Management Responsibilities
Tuesday 7 hours
Wednesday 7 hours
Thurrsday 6 hours

Closing date: 29th June 2026
Interviews being held: 8th July 2026

WE DO NOT ACCEPT GENERIC CV'S YOU MUST COMPLETE OUR APPLICATION PACK WHICH IS AVAILABLE ONCE YOU CLICK "APPLY FOR THIS JOB" AT THE BOTTOM OF THE PAGE.

About the Role

This role profile is intended to provide a general statement of the major tasks and activities of the job. This is not an exhaustive list of all detailed duties. During your employment with us you will be expected to undertake such other duties as may reasonably be required of you and that are broadly consistent with your role.

Key Accountabilities

To efficiently process and administer all applications and other supporting information in relation to the allocation and letting of vacancies within the Association’s housing stock.

Interviewing applicants in person or on the telephone to confirm their current housing circumstances including providing to them relevant information about vacancies such as rent levels and property size.

Liaise with the local authorities about vacancies including requesting nominations in line with the agreed quotas from the Association’s allocations policy.

Maintain records of housing applications and all properties available for lettings, ensuring the relevant housing management system and other databases are kept updated at all times.

Prepare all offer notifications, monitoring replies and keeping records of reasons for refusals using the relevant housing management system.

To regularly liaise with colleagues as well as external agencies in order to effectively manage the letting of properties.

Act as point of contact for all communications from prospective applicants/tenants in relation to offers of accommodation including arranging viewings and tenancy sign up appointments to ensure the swift letting of properties. Producing tenancy agreements and sign up packs including the circulation and safe keeping of keys.

Ensure the appropriate records are created and updated accurately in relation to the commencement, amendment and termination of all tenancies including the provision of rent figures and administration of all end of tenancy notifications and letters.

Providing a professional front line service and point of contact for tenants and customers of the Association. On the telephone, via e-mail and at the reception desk and responding to customer queries in line with the Association policies and procedures including providing general housing advice.

To efficiently process and administer all tenancy related requests such as sublets, single/joint tenancy requests, transfers, assignations, successions and household changes within the relevant statutory timescales

Updating computerised and paper records in relation to all allocations and tenancy activity as per the Association’s policies/procedures and the principles of Data Protection Legislation.

Receive complaints and enquiries, record these on the housing management system and where applicable passing these onto the relevant team leader, housing or property services officer.

Deal with all incoming and outgoing mail. Record receipt of mail and pass on mail to the relevant staff member where required.

Maximise opportunities in conjunction with the housing support team for applicants and tenants to be referred to tenancy sustainment for assistance with tenancy set up and welfare rights advice.

About You - Essential criteria

Educated to Standard Grade / National 5 or equivalent in English and Mathematics

At least 1 years experience working in a customer service or public sector based environment

A good working knowledge of Microsoft Office

Ability to communicate effectively with customers and colleagues both verbally and in writing

Ability to prioritise workload and work on own initiative

Ability to work to deadlines

Ability to deal with challenging situations

About You - Desirable criteria

Experience of updating databases.

About us

Langstane Housing Association is a key provider of social housing in the North-East of Scotland with over 2,800 homes across Aberdeen City, Aberdeenshire and Moray. Our mission is to provide homes and services that make a positive difference to peoples' lives.

This is an exciting time for us as we are on a cultural transformation journey to shape our future and deliver our strategic priorities including investment in ICT and optimising our staffing structure and evolving our people plans. Are you willing to take on a challenge and join us?

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