Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service, and competitive pricing to help you win more business, streamline installations, and maximise your profits.

We are now looking for a Branch Assistant at our Kilmarnock Branch to contribute to the overall success of the branch.

The successful candidate will work in line with the scheduled rota, placing a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.

We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills

Key Responsibilities include;

To maintain the customer database and ensure that information is kept up-to-date and accurate
To assist with end of day banking and reporting
To maintain branch standards in terms of organisation, efficiency and cleanliness
To ensure that customers are kept updated about all relevant information including orders, quotes and promotions
To assist the manager in the collation and delivery of information when requested
To assist customers with all aspects of their account
To accept cash payment from customers in line with Company standard, as and when required.
To ensure the understanding and achievement of branch KPI targets as determined by the branch manager
To ensure sufficient knowledge of products on offer as well as any Company or branch promotions
To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers
To be an ambassador of the Company and act accordingly
To act as buddies and mentors to new colleagues, not just in branch but across the Company
To own customer experience from initial enquiry through to installation
To use industry specific software to generate customer quotes
To ensure efficient stock management and avoid any unnecessary storage of goods
To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”
To pick stock and organise loads for dispatch
To ensure compliance with Company procedures and processes
To work in a safe and responsible manner
To perform any other reasonable instruction

The Rewards:

A competitive salary with an uncapped bonus scheme
5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy or sell 2 days
39 hour contract Mon-Fri (Early Finish Friday with no Saturday working, enjoy your weekends!)
Health Cash Plan
Retail Discount Scheme
Life Assurance Cover
Friends and Family Cashback on the products we manufacture
Paid Volunteering time
Company Sick Pay

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