Title: Dry Cleaning Hub Manager (Bellshill).

Area Manager: Rab McLean.

Job Purpose:

To effectively manage Dry Cleaning Hub branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the receiver branches and promote a positive working environment for the hub employees. As hub manager you should always be looking to maximise both the sales and the profitability of your branch.

Key Responsibilities and Accountabilities:

Ensure high standards are always maintained including housekeeping, maintenance, and stock management, including stockholding, ordering, usage and organization. Administration, training and daily tasks and responsibilities.
To promote excellent customer service to all the receivers from all colleagues, including regular contact with receivers, regarding any issues regarding problems with garments or admin.
To make sure that the hub runs with the correct hours to offer the Next day service for the receivers.
To help resolve & give best advice to all receivers regarding complaints.
Ensure that regular quality control checks are carried out and reflects the standard set in the training manuals.
Security of premises, stock, fittings and machinery.
Carry out branch stocktaking.
Carry out daily and weekly administration.
Mentor and provide support and training for all your staff.
Ensure compliance with hub opening and closing times.
Ensure all colleagues adhere to the company operating procedures.
Ensure all colleagues wear the company uniform.
Effectively manage all colleagues to ensure a happy and efficient service.

The responsibility for the employees health and safety does not rest entirely with the Company and its management. The employee, irrespective of their position in the company, has a legal duty to comply with the law and to ensure that the workplace is safe for everyone.

In accordance with your Terms and Conditions of Employment, the employee should recognise that they are required to operate flexibly across a broad range of activities in support of the company's continuing need to adapt to change and to provide a first-class service to its receivers.

Experience:

Full training provided in becoming competent in providing all the services within a Hub Branch and demonstrate the ability to carry out people management.

Skills / Qualities:

Excellent organisational skills and ability to plan affectively highlighting the ability to prioritise accordingly.
Excellent customer service skills.
Effective Time Management skills.
Good written and verbal communication skills.
Able to provide leadership skills and team player.
Ability to work unsupervised.
Ability to demonstrate problem solving skills.
Clearly demonstrate the ability to prioritise.
Demonstrate team spirit and provide motivation among colleagues.
Set standards by leading by example.

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