At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are growing our engineering team at Trustpilot and are looking to welcome a Software Engineer I into the Trust Tech department!

You will join a cross-functional team with full ownership of our products and codebase, where you will take part in every step of the development process, from ideation to maintenance. This is a place where you can grow as an individual, learn from senior mentors, and have a real influence on the direction of our projects.

About the team:

You will be joining a brand new team being built within the Trust Tech department, focusing specifically on businesses.

The team is responsible for building and maintaining automated systems that enforce Trustpilot’s terms of use for businesses. This includes developing systems for automatic detection, enforcement of misuse, and internal investigation tools.

This work is vital to maintaining Trust and Transparency on the platform. To achieve this, we collaborate closely with Data Scientists, Data Ops, and ML Ops to build sophisticated automated architectures that integrate detection models and robustly scale our misuse enforcement.

What you’ll be doing:

Work in a cross-functional “full ownership” team alongside Product, Design, and Data Science.
Implement and release new features with a focus on backend stability and scalability.
Help build solutions to handle high-volume data processing for fraud detection.
Maintain and improve the internal tooling frontends (React) used for investigations.
Troubleshoot existing software, squash bugs, and learn how to optimize database performance.
Participate in technical discussions and learn best practices for Infrastructure as Code.
Collaborate with Data Scientists to support the integration of detection models.

Who you are:

Experience in full-stack web development (commercial experience or a strong portfolio), with a focus on backend systems.
Solid knowledge of JavaScript and TypeScript.
Solid understanding of backend development with Node.js.
Understanding of SQL (e.g., PostgreSQL) and NoSQL (e.g., DynamoDB) database concepts.
Familiarity with component-based frontend development (ideally React).
Hands-on experience with AWS or GCP.
A friendly, helpful personality, open to giving and receiving feedback constructively.
Ambitious and passionate about your work, motivated to continually improve.

Nice to have:

Interest in Applied AI and how it integrates with backend engineering.

Some relevant technologies and services we use:

Languages: TypeScript, JavaScript
Infrastructure: AWS (ECS, Lambda, SNS, SQS, CloudFormation), GCP (BigQuery, Pub/Sub), Docker, Terraform
Backend: Node.js, Serverless Framework
Database: DynamoDB, PostgreSQL, BigQuery
Frontend: React, Next.js, CSS Modules
Tools: GitHub Actions

Find more on: http://stackshare.io/trustpilot

What’s in it for you:

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7 Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

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Software Engineer I - Trust Tech