One Stop Shop Team Leader
Location: Glasgow Head Office
We are currently seeking applications for the position of Quotes Team Leader, a permanent role based primarily at Caledonia House.
Job Purpose:
To lead a designated team within the OSS Department, ensuring the delivery of a high-quality service to City and ASDA colleagues. The successful candidate will work closely with OSS colleagues, field managers, field engineers, ASDA Colleagues and external contractors and suppliers. This role involves providing expert guidance and support across all OSS functions, including parts management, quotation handling, purchase order uplifts, and uniform coordination.
Key Responsibilities
The successful candidate will be responsible for:
- To lead and manage a team within the OSS department
- Delegating tasks and workload appropriately across the team
- Coach and train OSS colleagues to enhance team capability.
- Carry out monthly 1-1’s and monthly team meeting.
- Action any corrective measures identified during performance reviews and one-to-one meetings.
- Yearly appraisals for team.
- Ensure colleagues are accessing Evolve on a regular basis to receive updates.
- Addressing and resolving operational issues arising from the field and ASDA Colleagues.
- Producing detailed trackers for Finance and field operatives on tool usage, parts expenditure, and additional contract costs
- Collaborate with the purchase ledger department, RFMs, and engineers to resolve invoice-related queries.
- Driving the implementation and coordination of new procedures within the team
- Always represent the company professionally, building strong relationships with City and ASDA colleagues.
- Attend training sessions as required to maintain and enhance skills.
- Foster a motivated and collaborative team spirit.
- Uphold City values, show respect for others, and promote teamwork.
Key Performance Indicators (KPIs)
Performance in this role will be measured against the following indicators:
- Team Productivity: Achievement of weekly/monthly task completion targets
- Issue Resolution: Average time to resolve field-related problems
- Quote Turnaround Time: Average time taken to generate and approve quotes.
- Reporting Timeliness: On-time delivery of trackers to Divisional Managers/ROMs
- Process Implementation: Successful rollout and adoption of new procedures within agreed timelines
- Stakeholder Satisfaction: Positive feedback from RFMs and internal customers
Knowledge, Skills and Abilities
Essential
- Demonstrated Behaviours
- Effective Communication skills (written and verbal)
- Helpful/professional manner
- Customer Focused
- Ability to lead a team to drive the business
- Ability to motivate self and others
- Be committed to the delivery of outstanding customer service
Desirable:
- PC Literate in Excel, Word and PowerPoint.
- Retail experience
- Experience in developing strong working relationships with colleagues
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
