JOB TITLE: Modern Workplace Tech Bar Support
SALARY: £32,395 - £34,100
LOCATION: St Vincent Street, Glasgow - with flexibility to support other close locations as the need arises.
HOURS: Full-time- 35 hours a week covering the business from 08:00 to 17:00, Monday to Friday.
WORKING PATTERN: 5 days a week on-site. The role is primarily based in St Vincent Street with flexibility for other close locations as the need arises.
About this Opportunity
Are you someone who loves technology and enjoys helping others solve their tech-related challenges?
Do you have excellent customer service skills?
If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work at the Lloyds banking Group Tech Bar and provide outstanding IT support.
We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work.
The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all.
As a technical support guide you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an outstanding support experience.
Why Lloyds Banking Group
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you'll too…
What you’ll need
Excellent problem-solving skills & attention to detail
Effective communication skills, both verbal and written
Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
Must be able to work alone and unsupervised, using initiative when necessary
A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
Must be well-presented
The type of technical skills you'll need to have for the role will be:
Experience of working on an enterprise-scale Technical Support desk
2 - 3 years Microsoft Windows technical support experience
Experience in handling Incidents
Strong knowledge of Windows 11 OS
In-depth troubleshooting knowledge of Office 365 Suite
Competent in using and supporting Microsoft Teams
Support of mobile technologies and BYOD using the O365 suite.
Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
Familiar with building, configuring, and fixing desktops and laptops
Solving Network issues.
Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience.
And any experience of these would be really useful
Previous experience on a Tech Bar/Walk-up Support service
Active Directory and Exchange administration knowledge
Understanding of Azure and Intune
Experience using ServiceNow
Any previous support experience with Macs and JAMF would be highly beneficial
Previous use of ServiceNow for incident management
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares.
Benefits you can adapt to your lifestyle, such as discounted shopping.
24 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s exciting and makes a difference to millions of people? Join our journey.
Apply today and find out more.
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
