Support Secretary - Ophthalmology

NHS Scotland • Full-time • Glasgow, GB • 2d ago

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

You will be part of a small admin team who covers all secretarial and admin duties for a very busy Ophthalmology department.

Duration, Location, and Working Pattern:

This is a full time post 37 hours per week working shift pattern has not yet been confirmed.

This post will be based within the Royal Hospital for Children.

Key responsibilities:

We are seeking an organised and motivational Support Secretary to join out administrative team supporting the Ophthalmology department at RHC. This role provides vital secretarial and administrative support to the clinical team, ensuring high quality, patient centred care is delivered efficiently.

The successful candidate will manage a varied workload including handling telephone enquiries, processing clinical correspondence, audio typing, maintaining patient records, supporting the Medical Secretary with waiting list enquiries and providing cover where required. You should be able to work independently and will be expected to demonstrate initiative, discretion and excellent communication skills.

Knowledge, training, qualifications and/or experience required to do the job:

HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
Proficient in use of software systems including Microsoft Office Packages
Advanced keyboard skills
Knowledge of medical terminology
Good organisational and communication skills
Good verbal and interpersonal skills, with the ability to work under pressure in the face of competing demands

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Simone Hamilton on 0141 451 6515.

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.  

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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