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This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
The job purpose is to efficiently manage a team of drivers and ensure that the Service Centre Transport/Fleet function delivers financial and customer service objectives, ensuring it operates legally and within all H&S obligations to drivers and members of the public.
All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix
Responsibilities:
Ensure that reported vehicle defects are rectified promptly
Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet
Ensure that vehicle security disciplines are maintained
Enforce driver compliance with the strict controls around van condition and preventative maintenance
Ensure vehicle and driver presentation conforms to company requirement to promote the brand
Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.
Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety
Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines
Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
The management and relevant communication of driver delivery failures to minimise the disruption to customer service.
Prompt and effective reaction to breakdowns and accidents.
Compliance to DTP contractual requirements through the achievement of specific KPIs
Ensure all customer deliveries are effected in the prescribed manner
Investigate customer services issues and provide prompt feedback
Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.
Ensure compliance to GDP procedures
Provide effective leadership and motivation through regular team briefings/debriefings
Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines
Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
Provide coaching and guidance to colleagues in areas of responsibility
Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
Make recommendations for the improvement of processes and procedures
Implementation of corporate processes and procedures in a consistent manner in line with company requirements
Make recommendations for improvements in area of responsibility
.
Requirements:
At least five (5) years of experience of managing first line managers as direct reports
Willingness to work on-site
Coaching skills– Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
Communication skills– Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within ii
Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people
Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation
Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks
There will be a requirement to work across a number a shifts on a rotating basis as advised by the SC Manager
All management roles within the Service Centre will need to be “on call” for emergency orders
All management roles within the Service Centre will need to participate a weekend working rotation
There will be a need to travel to link points etc
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
