In this role, you’ll be an integral part of the Quality, Governance, Risk & Planning Team, working within the Business Banking Operations function. You’ll work collaboratively with key stakeholders across Business Operations and the Society to manage data & information across Business Operations as a whole. You’ll analyse, identify, and understand problems and opportunities, whilst building out insights that aid identification of solutions. This is in the context of internal goals, innovation, and primarily internal insights, enabling you to identify opportunities and support the development and execution of Business Operations goals. This is a new role, and you’ll have an amazing opportunity to leverage your strengths and help shape our future success.
We support small- and medium-sized businesses and larger enterprises to build livelihoods, create jobs, and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and to deliver more ‘simply brilliant experiences’.
The Business Operations team covers three areas – Data Management & Control, Risk & Quality Performance, and Brilliant Customer Experience (CX). The Analytics & Insights Manager will be responsible for both data analysis and the presentation of data and insights to a variety of audiences.
Our Analytics & Insight Managers own data and information governance, data management, presentation of data, and control, including the analysis of internal tools and operational performance. We are clear on assessing our operational performance, identifying trends in quality execution, risk compliance, measuring customer experience and working methodically across these metrics to create sustainable improvement plans, risk adherence, and brilliant CX. Through clear understanding of performance, the Analytics & Insight Manager is responsible for clearly presenting data, information, and performance to Business Banking stakeholders and the wider Society.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our Glasgow hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
