Homeowner Account Manager – West of Scotland
Location: West of Scotland
Base: Home-based with regular travel
Contract: Permanent
Hours: Monday to Friday 9-5:30pm
Your next chapter
At Travel Chapter, we’re proud to be the holiday home people, helping homeowners across the UK unlock the full potential of their properties while delivering exceptional guest experiences.
We’re looking for a proactive, relationship-led Homeowner Account Manager to support our growing portfolio across Glasgow and the surrounding region. You’ll manage a portfolio of properties and play a key role in driving performance across your area.
This is a varied role that blends commercial thinking, data analysis, homeowner engagement and hands-on property improvement.
If you’re someone who enjoys building relationships, working autonomously and making a measurable impact, we’d love to hear from you.
What you’ll be doing
Grow bookings and revenue
Ensuring each property is presented at its best with accurate, engaging descriptions
Maintaining high-quality photography and highlighting key selling features
Creating pricing strategies using data, competitor insight and performance trends
Proactively monitoring booking pace to maximise revenue and occupancy
Build strong homeowner relationships
Acting as the trusted point of contact for homeowners across your region
Providing regular updates, property visits and performance reviews
Identifying potential issues early using guest feedback and reviews
Confidently handling conversations, including more challenging discussions where required
Supporting homeowner events and engagement activities
Improve property and portfolio quality
Recommending décor updates, upgrades and high-impact improvements
Suggesting ways to increase appeal, such as allowing pets or adding amenities
Identifying and removing barriers to bookings, including restrictive policies
Reviewing Property Quality Scores and advising on improvements
Flagging properties that do not meet required quality standards
General responsibilities
Collaborating with New Business to onboard new properties smoothly
Staying up to date with relevant industry legislation
Encouraging referrals and championing Travel Chapter’s culture and values
Managing your time effectively to meet performance expectations
Prioritising health, safety and wellbeing in all aspects of the role
What you’ll bring
Essential
Previous experience in account management or a similar role
Strong analytical skills, with the ability to interpret and act on data
Results-driven, with a focus on achieving and exceeding targets
Excellent communication and influencing skills
Customer-focused, with experience managing a range of stakeholders
Confident using IT systems, including Excel and Outlook
Property knowledge and strong awareness of the local area
A proactive problem solver with strong organisation and time management
Ability to work independently and follow processes effectively
Full UK driving licence
Flexibility to work a small number of scheduled weekends
Desirable
Experience within holiday letting, property or real estate
Knowledge of the holiday property industry
Photography or interior design skills
What you’ll get in return
The opportunity to manage your own region and make a real commercial impact
A varied, autonomous role combining travel, relationship management and strategy
The chance to work closely with homeowners and influence property performance
Being part of a collaborative and supportive team
Our ways of working
At Travel Chapter, we work collaboratively and support each other to deliver the best outcomes for our owners and guests. You’ll be part of a team that values clear communication, accountability and continuous improvement.
Our commitment to inclusion
We’re proud to be an inclusive organisation and encourage applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.
