Sales Coordinator

Dron & Dickson • Full-time • Aberdeen, Aberdeen City, Scotland, United Kingdom • 1d ago

Location: Aberdeen

Department: Wholesale

Type: Full Time

Reporting to: Branch Manager

Dron & Dickson are looking for a Sales Coordinator to support branch operations and deliver a high standard of service to customers. This role plays a key part in coordinating the sales process, managing customer accounts, and supporting overall branch performance.

Key ResponsibilitiesProvide a professional and efficient service to customers, suppliers and internal teams
Process quotations, sales orders and purchase orders accurately and in line with company procedures
Manage assigned customer accounts and identify opportunities to improve performance
Follow up quotations to maximise conversion and remain competitive
Expedite customer and supplier orders where required
Manage returns and non-conformances, ensuring timely resolution
Support tender submissions (ITT responses) and assist Business Development Managers where needed
Maintain accurate records and support ongoing system and process improvements
Build and maintain strong relationships with customers, suppliers and colleagues
Support continuous improvement across systems and processes
Undertake ad hoc duties as required, including occasional travel and networking
HSEQComply with all company policies and procedures within the integrated management system
Support a safe working environment and meet all health and safety requirements
Act with integrity and complete all required training
Skills & ExperienceStrong communication and interpersonal skills
Good organisation and time management
Customer-focused approach
Confident using IT systems
Able to work under pressure and manage competing priorities
Proactive and solutions-focused mindset
Committed to personal development and continuous improvement
QualificationsMinimum GCSEs (or equivalent)
CompEx Foundation (preferred)
Customer Service, Anti-Bribery and Anti-Slavery training (or willingness to complete)

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