Telephonist

NHS Scotland • Full-time • Wishaw, GB • 2d ago

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To participate fully in the routine work of the Telephone department.

This is a flexi position covering day shift, night shift, back shift and weekend shifts.

In this key role, you will:

Answer correct and transfer all incoming and outgoing calls over the main telephone system.
Use and transfer from the telephone directory menu.
In the event of a major breakdown of the main telephone system initiate the back-up system and answer connect and transfer all incoming and outgoing calls over the system.
Use the paging consul, change batteries and re-programme pocket page receivers.

What You'll Bring:

Training and or qualifications required: Numerate, literate, communication and practical skills.
Computer skills.
Telecommunications systems knowledge
Health and Safety
Fire Safety

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

Annual Leave - 35 days including public holidays
Generous NHS pension scheme
Annual incremental salary progression
Paid sick leave increasing with length of service
NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Joanne McEwan on Joanne.McEwan@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy Recruitment Administrator on Jessica.Murphy@lanarkshire.scot.nhs.uk

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

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