Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator to join our busy Forth Valley Service. Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.

Acting as our first point of contact our Administration team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.

Where: Falkirk, Forth Valley

Hours: Full Time, 37.5 hours per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

Be the first point of contact within the service
Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
Complete effective processing of correspondence/data entry as required.
Minute take at partnership and clinical meetings as required
Collate, monitor, and report data/information and statistics as required
Carry out photocopying as required
Ensure that all admin, record-keeping, and communication within the project are maintained

About you:

Experience in providing administrative support in a service-based organisation is essential.
IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
Good interpersonal skills and a willingness to work flexibly as part of a team
The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
Confident and effective communication skills, both verbally and in writing and solid numeric skills
Excellent organisational and time management skills
Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
Be flexible to work across operational sites as and when required
Minute taking experience would be an advantage

What we will give to you:

27 days’ annual leave (rising with length of service), plus bank holidays (6) – pro rata.
Flexible working arrangements
Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
Contributory pension scheme
A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
A friendly and supportive team
Training, career development & progression opportunities

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

22/7/2026

Closing Date

5/7/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Jacqueline Gallacher | Jacqueline.Gallacher@cgl.org.uk This post is subject to a Protecting Vulnerable Groups (PVG) Scheme check level 1

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