Company Description

Join the world of the future in a fast-growing international company!

At SEGULA Technologies you will have the opportunity to work on exciting projects and help shaping the future within an engineering company which is at the heart of innovation. SEGULA Technologies serves Clients in the automotive, energy and rail sectors in the UK. We focus on design, construction, installation, commissioning, operation, maintenance, decommissioning and dismantling also covering logistics and documentation.

Job Description

When vehicles are down, you’re the one they call.

Are you the technician everyone turns to when the fault is complex, the pressure is on, and the fix has to be right first time?
We’re looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation point—solving the toughest vehicle issues, supporting service networks, and keeping customers moving.

This is a hands-on, high-impact role for an experienced automotive professional who thrives on diagnostics, problem-solving, and sharing knowledge.

🔧 What You’ll Be Doing

As part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross‑fleet issues.

Your work will include:

Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
Ensuring safe, cost‑aware working practices, while managing tools, equipment, logistics, and accurate case records

Qualifications

🧠 What We’re Looking For

You’ll bring both deep technical expertise and the confidence to operate as a trusted escalation point.

Essential experience includes:

Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
Experience producing technical documentation, case reports, and supporting technician training

Ideally, you’ll be qualified to Master Technician level or equivalent through experience.

Additional Information

🚀 Why Join?

Be the go-to expert for the most challenging technical issues
Work across a variety of vehicles, technologies, and environments
Combine hands-on diagnostics with coaching, problem-solving, and system-level impact
Play a key role in improving first-time-right fixes, customer satisfaction, and network capability

Contract/country: Fixed TermJob family: Technical Direction and Expertise

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