Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

Victims Are at the Heart of Everything We Do
We Care
We Work with Intent
We Are Ambitious
We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as an Emergency Assistance Fund Administrator. Working week will be between the following days and hours:

Monday - Friday between 9am - 5pm

Salary band: £24,479 - £31,239. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location: Broadside, 2 Powderhall Road, Edinburgh, EH7 4GB. You will be expected to cover throughout

You will be reporting directly to the Office Manager within the Finance & Estates Teamand you will be responsible for providing essential administrative and operational support to ensure the smooth running of the Emergency Assistance Fund. The role will focus on supporting the EAF Coordinator and Locality Managers to ensure the timely purchase and delivery of items and services to applicants. You will support the full process and administration of the fund and undertake any other general office and administrative duties required.

You will bring relevant experience from a similar role, alongside a strong commitment to your own professional development. You will take the lead on procurement for the Emergency Assistance Fund, including ordering items and coordinating delivery and installation where required. You will be responsible for maintaining accurate records, ensuring timely credit card returns, monitoring stock levels, and arranging replenishment as needed. You will also support the creation and ongoing development of processes, procedures, and documentation for the Fund. Within your areas of responsibility, you will ensure compliance with all relevant policies, including GDPR, and that all transactions and communications are accurately logged for audit and reporting purposes.

In addition, you will provide facilities management support, including overseeing office Health & Safety processes and procedures, organising repairs, acting as the main point of contact for photocopier contracts, and managing the recycling contract to ensure collections are prepared and completed efficiently.

You will also deliver all aspects of reception facilities, answering incoming calls and coordinating room bookings and catering for meetings and events as required.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Further details of this role are available in the job description & the candidate pack –Emergency Assistance Fund Administrator

Please note - This post will be subject to a satisfactory Standard Disclosure check.

Important Dates:

The closing date for this job is on Sunday 24 May at midnight.

Interviews are provisionally scheduled for week commencing 25 May.

What we offer

Holiday

When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk

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Emergency Assistance Fund Administrator