Business Unit: Operational Resilience Technology
Salary range: £40,000 - £50,000 per annum DOE
Location: Hybrid - Occasional travel to a UK Virgin Money Hub when required
Contract type: – Fixed Term – (end date 31/12/2026) - Full Time
Our Team
We’ve an opportunity within Operational Resilience Tech, for an Operational Resilience Specialist. It may not be an exciting title, but it’s an exciting role! You’ll work in the Operational Resilience Team (Ops Res) reporting into the Ops Res Framework Manager, working primarily on supporting the delivery of the Disaster Recovery (DR) testing plan. You may also be involved in wider team activity across Ops Res, Operational Continuity in Resolution (OCIR), and scenario testing.
In short, DR testing is the process of verifying that a bank’s critical systems, applications and data can be restored effectively following an outage or disruptive event. Testing is performed using structured methods — from walkthroughs and desktop assessments through to full technical failovers. The goal is to validate that required objectives are met, weaknesses are identified, and that recovery plans remain accurate and up to date.
This role cuts across multiple areas of the Bank so we’re looking for self-motivated, proactive individuals who have great communication skills and who are ready to make a real difference. This is a great opportunity to broaden your experience in Operational Resilience / Disaster Recovery and build your network across the Group.
What you’ll be doing
- Supporting the development, maintenance and improvement of DR plans, runbooks and test documentation in line with bank policies and regulatory standards.
- Coordinate with service owners, SMEs and third-party relationship managers to maintain an accurate DR scope across all inscope assets and Important Business Services (IBS).
- Support creation of DR testing calendars, assigning test types (desktop assessments, full failovers etc) according to asset criticality.
- Lead, coordinate or support execution of DR tests, guiding technical teams through recovery steps and monitoring progress against expected outcomes.
- Manage communications during tests, including status updates, incident escalation and stakeholder briefings.
- Out of hours (OOH) working may be required to support / coordinate DR testing (paid as overtime or taken as time in lieu with agreement of People Leader)
- Providing SME support to stakeholders across the Group on activities that could impact on premises, technology, information, people or 3rd parties relating to important business services.
- Coordination of monthly reports - collating, analysing and summarising of operational resilience findings to create a holistic view of operational resilience across the Bank.
- Supporting with the management of the Operational Resilience risk profile, including Control Assessments and reporting
- Supporting the development and implementation of Operational Resilience activities, prioritising the needs of various stakeholders both within and out with VM (e.g. Regulatory expectations) while ensuring resource and operational challenges are managed.
- Maintaining the banks’ Operational Resilience Framework ensuring it remains compliant, in line with the latest FCA and PRA guidance, and that we are continuously improving.
- Working with colleagues across the business to ensure Operational resilience has a positive contribution to VM’s performance by supporting the effective running of any appropriate Operational Resilience forums.
- Actively seeking process improvements to drive quality and efficiency as well as identifying, owning, and resolving any risk issues.
- Supporting the integration and alignment of Virgin Money and Nationwide policy and process
We need you to have
- Disaster recovery planning and testing or relevant business / technical experience
- Experience communicating or presenting at different levels.
- Experience of analysing and interpreting information to present back to stakeholders.
- Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
- Experience working with different teams who may have differing priorities.
- Knowledge of Operational Resilience regulations, the areas within operational resilience and how these operate in the Bank.
- Proven strong knowledge of Risk Management and Policy frameworks/methodologies and the 3 Lines of Defence Model.
- Aptitude in producing dynamic and high-quality MI reporting and implementing robust governance procedures.
- Knowledge of VMs governance framework.
- Management of senior stakeholders and proven ability to build relationships and influence.
- Knowledge of Service Now (experience preferred) and competent with Microsoft tools such as Word, Excel, PowerPoint
- The ability to positively challenge, push boundaries, and bring fresh thinking
The extras you’ll get:
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
