Business Unit: Business Banking Operations & CX
Salary Range: £25,250 - £27,000 per annum DOE + benefits
Location: UK Hybrid with visits to Glasgow HUB x2 per week.
Contract Type: Permanent
Our Team
We’re the powerhouse behind the customer journey-right at the heart of every business account’s lifespan. In the Business Administration Fulfilment Team, we bring energy, precision, and personality to everything we do, making a real difference to our customers and colleagues alike. This is more than just a role-it’s a launchpad for building strong networks with key stakeholders across the business, all while delivering standout service in a fast-paced, people-first environment. If you’re ready to make your mark, we’re ready for you!
What you’ll be doing
- Being the point of contact for prospective & existing customers for a range of administrative tasks, providing a simply brilliant experience.
- Always providing a professional & personable customer service, taking ownership of queries & requests.
- Contributing to the team’s overall business objectives.
- Ensuring that service quality is of the highest order, develop measures to continually assess the service provided to clients.
- Maintaining & demonstrating high degrees of data quality & accuracy.
- Ensuring all policies, procedures & FCA banking regulations are always adhered to.
- Working independently but also be a good team player, with a ‘can do’ attitude.
We need you to have
- A high-level awareness of money laundering, risk assessment and risk management of policies and procedures.
- Previous experience of building successful relationships both internally and externally via various communication methods.
- A genuine passion for customer service, and willingness to go the extra mile, to ensure a positive outcome.
- Be comfortable phoning customers to provide a simply brilliant experience.
- Excellent organisational and administrative skills.
- Good time management, ensuring all tasks are complete within required timescales.
- A superb eye for detail to ensure the accurate and timely completion of tasks.
Red Hot Rewards
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
