Are you passionate about improving patient experience and driving service excellence? NHS Fife is offering an exciting secondment opportunity for a motivated individual to join the Patient Experience Team as Team Lead.
Reporting to the Head of Patient Experience, you will support the delivery of person-centred care by leading on complaints handling, and patient feedback. This role offers the chance to influence service improvement across NHS Fife through collaboration with clinical teams, senior managers, and stakeholders.
You’ll bring experience in complaints handling, patient feedback, and improvement methodology, along with strong leadership and communication skills. The ability to work independently, manage competing priorities, and deliver under pressure is essential.
This secondment is ideal for a senior manager looking to broaden their experience in patient experience and complaints within a supportive and dynamic team.
Existing permanent employees must first discuss this opportunity with their substantive line manager. The secondment policy can be found here Hub • Blink (joinblink.com) If you do not have approval for a secondment from your current line manager, you will not be able to progress your application for a fixed term post. External applicants, with continuous NHS Service, must also have in place a secondment agreement, from their existing board to apply for this post.
Informal enquiries should be made to Mrs Laura Hoggan, Interim Patient Experience Team Leader, on 01592 648153 Ext 21514
37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
Please note the salary is pro rata for part time hours.
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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
