IT Support Technician I
Location: Edinburgh BioQuarter, Shawfair.
Who are we?
We are RoslinCT, a world-leading company in advanced cell and gene therapies, developing medical treatments that have a real impact on people’s lives.
Find out more about what we do here!
Due to the nature and training requirements of this role, applicants must have the legal right to work in the UK with sufficient permission to meet the needs of the position. We are unable to provide visa sponsorship for this role under the Home Office restrictions.
Why join us?
- The opportunity to join a rapidly expanding company which is changing lives, giving you the skills and experience to develop your career.
- A generous salary package – we reward our people at the level they deserve.
- 31 days of annual leave, plus 4 public holidays.
- Company pension scheme and group life cover.
- Private healthcare and access to mental health/wellbeing support.
- Flexible benefits such as retail discounts and access to the Cycle2Work scheme.
- Full on-the-job training - no prior experience or degree required.
Your new role
- An exciting opportunity for an IT Support Technician I to join our IT team.
- You’ll be responsible for monitoring incoming requests in the Service Desk system and follow clear guidelines to ensure issues are handled on time.
- Assisting with investigating common technical issues, recording what you find and working with experienced colleagues to identify practical solutions.
- Working closely with the wider IT Support team to help ensure all IT services run smoothly each date.
- Contributing to technical projects, helping prepare training materials and supporting the development of new procedures.
- Following all relevant compliance guidelines as part of your day-to-day work.
- Helping coordinate approved vendors for equipment orders and site requirements.
- Carry out additional tasks as needed to support the IT Operations Manager and the wider team.
About you
This role is an excellent opportunity for a school leaver who wants to start a career in IT with a company that offers strong job security, hands‑on training, and a supportive, collaborative environment.
- You’ll have an enthusiastic attitude, with a strong willingness to learn and develop skills.
- A strong team player, with the ability to work in a small team.
- Excellent written and verbal communication skills.
- Exceptional organisational skills, with the ability to prioritise tasks and meet deadlines.
Qualifications
Candidates are required to have National 5 (or equivalent) in English & Maths. An IT subject at National 5 (or equivalent) would be beneficial. No degree is required – just a positive attitude and eagerness to learn.
Next Steps
If this sounds like you, then please hit ‘Apply’ now. We will ask you to upload your CV and complete a short application form detailing why you are interested and why we should hire you.
At RoslinCT, we’re all about inclusivity and creating a fair, welcoming workplace. Our goal is to make sure everyone knows they’re valued and encouraged to be themselves, whether they’re our employees, customers, or partners.
We take pride in being an equal opportunity employer. We treat all applicants fairly and don’t discriminate based on any protected characteristics. So, no matter who you are, we welcome your application with open arms.
If you’ve got any specific needs or concerns regarding accessibility during the recruitment process, don’t hesitate to reach out to us at jobs@roslinct.com. We’re here to assist and make things as smooth as possible for you.
