About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To provide a comprehensive administrative service to the medical and nursing teams within the ward environment.
Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
In this key role, you will:
- Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.
- Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.
- Deal with telephone and face-to-face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.
- Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.
What You'll Bring:
- Basic understanding of office procedures.
- Proficient in use of Software systems.
- Good organisational and communication skills
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Susan McDougal, Operational Admin Manager on Susan.mcdougall@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on Jessica.Murphy@lanarkshire.scot.nhs.uk
