Number of Vacancies:
9
Time Type:
Full time
Worker Type:
Regular
Hours of Work:
37
Hiring Manager:
Thomas Goulder
Contact Number:
01482 612460 x2460
We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.
Job Description Summary:
Various hours available – Hull Maritime Museum and city centre venues
We are looking for enthusiastic, welcoming people with a genuine passion for museums, galleries and culture, who want to help make every visitor feel special.
Visitor Experience Assistants play a vital role in delivering a high-quality visitor experience across Hull’s museums and gallery, including sites such as Hull Maritime Museum and Spurn Lightship, alongside the Ferens Art Gallery and other Hull Museums. These posts are offered on various working hours, including weekends, evenings and bank holidays, depending on operational need.
About the role
You will be responsible for all aspects of the visitor journey, ensuring our venues are safe, clean, welcoming and accessible to everyone. This includes visitor care, front-of-house duties, security, basic cleaning tasks and supporting the smooth day-to-day operation of our museum sites.
The successful candidates will:
• Demonstrate an excellent understanding of customer care and a strong commitment to delivering outstanding visitor experiences.
• Show a passion for making Hull Museums and Ferens Art Gallery accessible and enjoyable for all visitors.
• Be confident in completing paperwork, administrative records and basic reporting.
• Demonstrate flexibility, including the ability to work across a 7-day rota, evenings and additional hours when required.
• Have experience of working as part of a team, supporting visitor safety and using fire and intruder systems (or be willing to be trained).
• Have experience of cash handling and retail or admissions environments.
• Be confident dealing with the public both face to face and over the telephone.
• Be physically able to lift and handle a range of objects, including heavy and/or fragile items and artefacts.
• Be comfortable standing and walking for prolonged periods throughout the working day.
Most importantly, you will have an enthusiasm for working with the public, a flexible and positive approach, and a genuine care for museums, heritage and culture. We are looking for people who want to get involved, contribute ideas, and help support the continued development of Hull’s museums, making them exciting, inclusive and rewarding places to visit and work.
Due to the expected high level of interest, we may close this vacancy early. Early applications are therefore encouraged
ROLE AND PURPOSE
To provide a high quality visitor experience service for the Museums and Gallery. Ensuring the security of objects, works of art & buildings. To provide a safe & healthy environment for staff, visitors, customers & contractors. To operate sales points & keep accurate visitor record information. To provide routine maintenance & cleaning as required. To show a flexible attitude towards roles & responsibilities and the support of professional staff.
PRINCIPAL ACCOUNTABILITIES:
1. To promote and safeguard the welfare of children, young people and/or vulnerable adults
2. To provide a welcoming & engaging visitor experience service to all visitors, staff, internal & external bodies & provide guidance & interpretation of galleries, objects & short tours adding value to each visit & routinely patrol galleries to prevent nuisance, theft, vandalism or damage to buildings, collections, staff & customers.
3. To follow the code of conduct & adhere to our customer agreement terms at all times. To meet & greet customers and business clients on arrival whilst in reception areas. To demonstrate a flexible approach to duties including breaks as directed, maintaining the highest possible standards of behaviour and visitor experience.
4. To actively promote all Museum, Gallery, Heritage & service wide sites & events, assisting as required, to include exhibition changes, loading & unloading of deliveries, events, activities, consultation, educational sessions & other reasonable requested activities i.e. setting up for events & providing means for refreshments etc
5. To ensure the security of all heritage sites objects, staff & visitors ensuring all emergency, fire & security procedures are followed & rules adhered to. To regularly patrol all public areas as directed & deal with any security & behavioural issues in the appropriate manner. To take an active role in areas of service development.
6. To identify & deal immediately with any issues, cleaning or maintenance within the sites & surrounding area to ensure excellent service delivery. To clean & maintain galleries, toilets etc & all site & surrounding areas as required to a high standard. Report to Front of House Supervisors & Operations teams any issues or maintenance as required. To help supervise contractors on site and support professional staff as required.
7. To provide locking & unlocking of sites service as required & preparations for site opening/closing & associated safety practices including operating alarm/security/safety systems. To work at any Heritage site as required.
8. To operate point of sales and donation equipment & to serve & operate the coffee cart/eating area equipment in order to provide a range of food, drink & gift shop items to customers, users & for catering at events/bookings as required, to clean & maintain the coffee cart/eating areas. To handle cash in all areas as required & to accurately follow cash, sales & retail procedures including stock taking, displays, stock ordering & collection. Ensuring all associated paperwork is completed accurately.
9. To monitor visitor figures, keep up to date visitor attendance records & input of statistical information into appropriate databases as required.
10. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate H&S policy.
https://hulljobs-s3document-storage.s3.eu-west-2.amazonaws.com/jd/hcl243.visitor%20experience%20assistant.pdf
Compensation Grades:
GRADES 2.
Pay Ranges:
£24,413.00 - £24,796.00
Benefits of Working of Hull Culture & Leisure:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.
