Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.
We are currently looking for a Credit Controller to join our expanding busy Credit Control Team in our Glasgow office.
The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of "owned" customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms. Contact customers whose payments have fallen into default, securing prompt resolution and reinforcing future payment expectations. Ensure that customer queries are promptly recorded and either acted upon or passed out for resolution, keeping the customer advised of progress with clear communications. Maintain a detailed history of customer contact activity, promises and outcomes. Minimise bad debt exposure by promptly identifying and reporting detrimental changes in customer behaviours. Safeguard the transactional integrity of individual accounts whilst minimising levels of unallocated receipts.
At Cleveland Cable Company, we believe that diversity, equity, and inclusion are fundamental to our success. We are committed to creating a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and experiences.
We actively seek to recruit and retain a diverse workforce that reflects the communities we serve. Our recruitment processes are designed to eliminate bias and ensure equitable opportunities for all candidates, regardless of race, ethnicity, gender, age, sexual orientation, disability, or background.
We are dedicated to fostering an inclusive culture that promotes collaboration, innovation, and respect. Through ongoing training, open dialogue, and community engagement, we strive to ensure that every team member feels a sense of belonging.
Join us in our mission to create a more equitable and inclusive workplace where everyone can thrive.
Key Responsibilities (may include some or all of the following)
* Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
* Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
* Clearly & promptly record all conversations and other correspondence on the customer account
* Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor
* Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
* Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
* Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
* Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
* Where appropriate, contact customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received * Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Supervisor and Manager and offering suggestions and ideas for improvement
* Assist in other areas as required Key Accountabilities
* Performance against individual, team and departmental KPI and other targets
* Prompt and accurate record keeping
* The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash
* The prompt identification and referral of credit risk issues
* The prompt identification and referral of unresolved queries that are holding up payments
Key Skills / Attributes
* Team player - able to work independently and with others to achieve common goals and targets
* Highly organised and able to prioritise workloads within a very busy and fast-moving environment
* Strong customer service skills
* Strong negotiating skills; able to speak confidently to people at all levels
* Persuasive; able to achieve results by influencing the actions of others
* Ability to meet deadlines without compromising accuracy
* Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)
Salary is dependent on experience and negotiable.
Job Type: Full-time
Application question(s):
- Please state your salary expectations.
Experience:
- Credit Control: 1 year (required)
Work Location: In person
