Branch Assistant

LKQ Europe • Full-time • Falkirk, Scotland, United Kingdom • 4d ago

Job Overview

As a Branch Assistant , you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.

What we offer

Competitive Salary – We regularly review our salaries to keep your earnings competitive.
Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

Responsible for delivering a safety first culture with the customer at heart of everything.
Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
Working as a member of the Fleet team with a customer first attitude
Ensuring colleagues are focused to deliver a safety first culture at all times
Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

Great communication skills demonstrate the ability to develop customer relationships.
Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
High levels of focus, energy and drive
Good business acumen
Always delivering best in class service to establish customer experience excellence
Flexibility of day to day tasks to best support the branch.

Why Work for LKQ

People First: We value our employees just as much as our customers.
Work-Life Balance: Flexible working options to support your lifestyle.
Career Growth: Genuine opportunities for progression in a thriving industry.
Passion for Excellence: Join a team dedicated to being the best at what we do.

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