If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Senior Product Manager, Integration Features Client Connectivity.
This is an exciting opportunity to take responsibility for the development, commercialisation, and risk management of Host to Host and Swift Connectivity within Client Connectivity across transaction banking (GPS, GTS, and MSS). Successful execution in this role requires strong engagement and partnership with frontline teams, technology, risk and operational teams across the globe.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you’ll:
- Define medium-to-long term product capability/feature roadmap, ensuring it reflects evolving client needs/behaviours, market infrastructure developments, regulation, and emerging technologies, ensuring the roadmap aligns to future state architecture and broader Client Connectivity and CIB goals
- Set the direction for development of new product solutions/capabilities/features, by defining and prioritising epics within mandated systems to unlock delivery and improve visibility
- Collaborate with country/regional market management and client change teams to understand and address client and market trends within the capability roadmap and contribute to global Client Connectivity strategy. Proactively identify key themes emerging and work with operations and technology team to determine solution approach, supporting concept/business case creation and investment approval
- Take responsibility for capability product governance including periodic reviews, financial performance (revenue and cost management) and managing closure of functional and non-functional risks/issues impacting the capability performance or operational efficiency
- Develop and execute product commercialisation in partnership with business readiness and frontline teams to increase product uptake and performance as per product strategy. Ownership of benefit realisation (OKRs and KPIs)
- Act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world’s best client connectivity bank
- Enable autonomous delivery of capabilities/features by agile delivery teams, by setting clear direction on roadmap and epic definition for product owner
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy
To be successful in this role you should meet the following requirements:
- Product management experience is essential
- Demonstratable success in a product and/or channel management capacity, with excellent knowledge of product management lifecycle and experience developing and commercialising new digital capabilities or client experience improvements
- Strong knowledge/ experience in the area of Payments and Cash Management and/or Digital Channels
- Experience of an Agile/Scaled agile delivery environment and understanding the roles of the agile delivery team
- Excellent communication ability, written and verbal, to explain complex ideas simply in client centric language, including data requirements
- Stakeholder management skills with experience of managing and collaborating with a variety of teams and colleagues
- Problem solving skills and a strong attention to detail
- Strong analytical and decision making skills
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
