Customer Services Administrator
LOCATION: Cumbernauld, Glasgow (G68 0LL)
DEPARTMENT: Customer Services
REPORTS TO: Assistant Customer Service Manager
HOURS OF WORK: 8.30am to 5pm - 37.5 hours (Monday to Friday)
Principal Duties and Responsibilities:
The main responsibility and objective of the role is to work as part of the TPS Healthcare customer service team, providing first-class customer service to all our customers.
The principal duties and responsibilities for this position include:
•Managing your own individual customer accounts, secondary accounts and working as a team to meet the customer and business expectations
•Processing customer orders via Telephone, Fax, E-Mail & EDI
•Adherence to all procedures and SOP’s
•Responding to all requests in a timely manner
•Utilising E-Commerce
•Ensure back orders are reported as agreed on a daily basis
•Working with the Sales & Operations Team to oversee the customer ordering process.
•To assist in managing customer & internal reporting requirements
•Ensure pricing and UOM data is accurate on SAP
•Support Operations & Finance Team as required
•Ensure that master customer data is accurate on SAP
•Working with the sales team in management of customer catalogues and manage SAP updates as required
•Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines
•To have a pro-active involvement and desire to succeed in new projects and business development
•To provide a high degree of communication to all key internal and external stakeholders
The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Service Manager.
Personal Specifications
- Excellent communication skills, both written and verbal
- At least 1 years’ experience in a customer service position
- Experience of using SAP would be advantageous, however full training will be given
- Will have the ability to solve customer issues and resolve complaints using their own initiative
- The ability to think clearly in a fast-paced pressured environment
- Demonstrate the ability to contribute and foster a positive team environment
- To work under minimal supervision
- The ability to work flexible hours including 8.30am weekday starts.
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