- Role Title: Security Operator.
- Salary: £28,776
- Location: Sighthill North, Edinburgh
- Hours: 35 hours per week Mon- Fri
- Working Pattern: This is a 100% office-based role due to the nature of the work.
About this Opportunity
Join Our Team at the Physical Security Operations Centre
Are you passionate about protecting people, solving problems and making a real difference? If so, we'd love to hear from you.
At the Physical Security Operations Centre (PSOC), we provide 24/7 support to colleagues across Lloyds Banking Group, helping to keep our people, premises and customers safe. As a Security Operator, you'll play a key role in monitoring security systems, responding to incidents, providing advice and guidance, and supporting the delivery of a safe and secure environment.
No two days are the same. You'll be involved in a wide range of activities including alarm monitoring, incident response, access control, governance activities, security advice, remotely resolving faults on security systems and coordinating engineer support when required. You'll regularly engage with colleagues, suppliers and emergency services, requiring superb communication skills and the ability to remain calm under pressure.
As our Physical Security Operations Centre continues to evolve, you'll also play an important role in helping us better understand our performance through data and management information. You'll use operational data to identify trends, support reporting, highlight opportunities for improvement and contribute to informed decision-making, helping us continuously enhance the service we provide across the Group.
What you’ll be doing
- Monitoring alarms and responding to security incidents.
- Providing security advice and guidance to colleagues.
- Managing access control requests and supporting security processes.
- Remotely diagnosing and resolving faults on security equipment.
- Coordinating support from suppliers and engineers where required.
- Liaising with colleagues, suppliers and emergency services during incidents.
- Producing and supporting management information and reporting activities.
- Identifying trends and insights from operational data to help improve service performance.
- Supporting quality assurance activities and maintaining operational procedures.
- Reviewing and updating playbooks and operational documentation.
- Contributing to change initiatives and continuous improvement activities.
Why Lloyds Banking Group
Like the modern Britain we serve, we're evolving. We're investing in our people, data and technology to transform how we meet the needs of our customers and colleagues. Join us and you'll have the opportunity to grow your career while making a meaningful impact every day.
We're looking for someone who is
- Passionate about protecting people and doing the right thing.
- Curious and proactive in finding opportunities for improvement.
- Comfortable working with data and information to support decision-making and continuous improvement.
- Calm and resilient when working in a fast-paced operational environment.
- Someone who communicates clearly and can build effective relationships with a range of partners.
- Detail-oriented and able to make informed decisions under pressure.
- Motivated to learn, develop and build a career in security operations.
What you’ll need
- Experience producing reports, dashboards or management information.
- Experience analysing operational data and identifying trends or insights.
- Excellent customer service and communication skills, whether over the phone or online.
- Solid attention to detail and a proactive approach to problem solving.
- Good working knowledge of Microsoft Excel, with the ability to organise, analyse and present information effectively.
- Confidence using data and management information to identify trends, support decision-making and drive operational improvements.
- The ability to remain calm and effective when managing competing priorities.
- Experience building positive working relationships with colleagues and suppliers.
- A continuous improvement mentality and willingness to embrace change.
And any experience of these would be useful
- Previous experience in a security, operations, control room or incident response environment.
- Experience supporting continuous improvement initiatives.
- Experience working with alarm monitoring, access control or other security systems.
- Knowledge of physical security operations and incident management processes.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to Grow with Purpose?
If you're looking for a role where you can protect people, solve problems, drive improvements and help shape the future of security operations, we'd love to hear from you.
Apply today and join our journey.
(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
