We're looking for an organised Business System Support Assistant to provide day-to-day support to the business across our key applications, primarily Oracle NetSuite. You'll be the first point of contact for routine system queries, helping colleagues resolve issues while keeping user access, support requests and system records running smoothly.
You'll also have the opportunity to get involved in system improvements, testing and upgrades, working with teams across the business to make sure changes are successfully implemented and users have the support they need.
What you'll be doing:
- Provide first-line support to users, helping resolve day-to-day queries and ensuring support requests are accurately logged, categorised and followed up.
- Manage user access across Oracle NetSuite and other business systems, including onboarding, changes and offboarding.
- Maintain support records and produce regular reports on case volumes, resolution trends and outstanding issues.
- Support system changes, enhancements, upgrades and defect fixes by coordinating testing with departmental Super Users and recording feedback and results.
- Prepare and maintain release notes, user guidance and other documentation to help colleagues understand system changes.
- Work with internal teams and external system support providers, attending meetings, tracking actions and keeping stakeholders updated.
- Raise and manage purchase orders for IT-related software, licences and services, working with suppliers and internal teams to ensure these are processed correctly.
- Maintain project plans and records for Business Systems initiatives, tracking tasks, milestones, risks and progress.
- Look for opportunities to improve processes and the overall user experience, taking ownership of tasks and supporting the wider Business Systems team.
What experience you'll bring:
- Previous experience in an administrative, business systems or support role.
- Previous experience involving an ERP or business application such as Oracle NetSuite beneficial.
- Strong organisational skills and excellent attention to detail.
- Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook. Microsoft Project would be advantageous.
- The ability to manage multiple requests, prioritise workloads and adapt to changing business needs.
- Strong problem-solving skills and a willingness to learn new systems and processes.
- A proactive approach, with the confidence to take ownership and follow issues through to resolution.
- Excellent communication skills and the ability to work effectively with both internal colleagues and external service providers.
- A customer-focused approach, with a genuine interest in improving the experience of system users.
Who we are:
Established in 1985, Ashtead Technology is a leading provider of subsea equipment rental solutions, advanced underwater technologies, and support services to the global offshore energy sector. With over 40 years of experience, we specialise in enabling customers to understand the subsea environment and manage offshore energy production infrastructure, including offshore wind farms and oil and gas platforms. Our offering spans the entire lifecycle of these infrastructures, with over 85% of our equipment fungible across both markets.
Headquartered in the UK, Ashtead Technology operates globally with over 600 staff and more than 30,000 assets, making us one of the largest independent rental fleets in the industry. We continue to invest in equipment and have a strong in-house engineering capability to provide the most technologically advanced solutions. Our growth, driven by strategic acquisitions and organic expansion, culminated in a successful IPO in 2021, with shares now trading on the Main Market of the London Stock Exchange.
What we can offer:
- A dynamic & collaborative team environment where your contributions are valued, and your ideas welcomed.
- A positive and inclusive company culture that fosters collaboration, creativity, and mutual respect among team members.
