We’re seeking an experienced and motivated Secretarial Administrator to join our CLAO Inverness office and play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support.

You’ll provide efficient, high-quality legal administrative and casework support to solicitors and heads of office across the CLAO network

Key responsibilities include:

Audio and copy typing, drafting legal and other documents
Maintaining and updating case files within the case management system
Assisting solicitors with administrative and case-related tasks
Managing reception duties, including dealing with client and contact enquiries
Administering incoming and outgoing mail through various communication methods
Processing case documents, including downloading, photocopying and scanning
Diary management and coordination
Processing invoices and requisitioning goods or services through internal systems
Using and monitoring Legal Aid Online (LAOL)
Supporting the Network & Systems Coordinator with delegated tasks
Supporting training and work planning for new business support colleagues
Other general office and administrative tasks, as required.

To succeed in this role you will need:

Speed and accuracy in typing
Excellent oral and written communication skills
Competency in IT, including Microsoft 365 applications
High level of accuracy and attention to detail
Ability to work independently and seek guidance appropriately
Excellent time management and organisational skills
Excellent customer service skills
Sound understanding of confidentiality and data protection
Previous experience working in a legal environment (highly desirable).

What we offer:

A meaningful role where your work makes a real impact
A supportive, inclusive, and values-driven working environment
Opportunities for learning and professional development
Flexible working to support a healthy work-life balance
A competitive salary and benefits package, including pension contributions
Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
Enhanced family-friendly leave entitlements
Access to wellbeing support, mental health support and an employee assistance programme
Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.

Completed applications should be returned by Sunday 31 May 2026.

The Civil Legal Assistance Office (CLAO) is part of the Scottish Legal Aid Board, providing accessible legal support to those who need it most. Since 2008, we have helped people with their civil law problems by providing a combination of direct casework, expert guidance and training to advice organisations, and referrals to other providers of legal assistance. In addition to supporting individuals, we collaborate with local and national organisations on projects that strengthen legal assistance networks and address community needs.

We are part of the Scottish Legal Aid Board’s Client Legal Services Directorate. The Directorate comprises the Civil Legal Assistance Office (CLAO), Public Defence Solicitor’s Office (PDSO) and Solicitor Contact Line (SCL) making us Scotland’s largest multi-disciplinary legal aid practice and a unique place to work. 

Learn more at www.clao.org.uk.

The Scottish Legal Aid Board (SLAB) plays a vital role in ensuring access to justice for all individuals in Scotland. As a non-departmental public body, SLAB operates independently but is accountable to the Scottish Government. Our mission is simple: to provide essential legal support to those who need it most, ensuring fair access to justice for all.

We manage and continually improve the delivery of publicly funded legal assistance and provide strategic advice to Scottish Ministers, shaping the future of legal aid in Scotland. In a dynamic and evolving legal landscape, our work is central to the functioning of the justice system, supporting the courts and helping people navigate complex legal matters.

At SLAB, we believe in the power of a diverse, talented workforce. We employ individuals from all backgrounds, bringing a range of skills and experiences to our workforce. Every role, whether directly interacting with the public or providing behind-the-scenes support, makes a meaningful impact on people’s lives.

We offer an inclusive, supportive work environment with a comprehensive employment package. To learn more about working with SLAB and the benefits we offer, please visit www.slab.org.uk/recruitment/working-for-us.

We are an equal opportunities employer, dedicated to being fair, inclusive and a place where all belong.

We welcome and encourage applications from diverse backgrounds, including groups currently underrepresented in our workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people.

We will ensure that the disclosure of disability status will not negatively impact anyone’s application. Where reasonable, we are committed to guaranteeing an interview to every applicant who indicates they have a disability, under the Equality Act 2010, and meets the minimum criteria for the role.

For further information on SLAB’s services, values, and how the legal aid system works, please visit www.slab.org.uk.

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