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GORDON BOW PLANT HIRE LTD. Currently has a full time Hire Desk Administrator vacancy based in our offices in Broxburn, West Lothian.

As one of Scotland's largest independent plant hire companies, we have provided customers with excellent service and quality products for over 40 years.

We are looking for someone who thrives on a fast-paced environment and takes real pride in getting the details right.

Main Purpose of the Role

The Hire Desk Administrator will be responsible for effectively administering the deployment of operators, machinery, equipment and transport across the range of customer sites. Working under the supervision of the Plant director you will maximise the best use of our assets, meeting the company requirements and providing excellent customer care and satisfaction.

The ideal candidate will be organised, proactive, and able to juggle multiple tasks while keeping a close eye on the finer details.

This is a quick moving environment where no two days are the same, so strong admin experience is essential.

Duties and Responsibilities

Handling incoming hire enquiries by phone and email.
Advising customers on available plant and equipment.
Preparing quotations and hire contracts
Processing hires, off hires and extensions.
Updating utilisation sheets incorporating all relevant information regarding operators, equipment, transport and customers.
Ensuring enquiries from customers and operators are properly addressed with site details and contact information.
Provide administrative support to ensure the efficient running of the office.
Building relationships with customers, contractors and operators.
Filing

Skills

Excellent communication and customer service skills are essential to this role.
Good working experience of Microsoft Office packages, such as excel, word, and outlook is essential
Ability to work well in a team
Highly organised and motivated with a sharp eye for attention to detail.
General administration skills.
Previous Hire Desk experience would be desirable.

Hours of Work

Scheduled hours are 07.30am - 17:30pm - Monday to Friday.

Job Types: Full-time, Permanent

Benefits:

Company pension
Life insurance
On-site parking

Work Location: In person

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