WRC Recycling is a family-run business based in Inchinnan, Renfrewshire, which is committed to supporting Scotland’s strive towards a circular economy. We offer clients bespoke, customer-focused waste solutions across Central Scotland, whilst ensuring customer service is at the heart of all operations.

Position Summary

Due to continued growth and development, WRC is recruiting for a Sales Administrator to work alongside our experienced Sales and Transport teams to assist with administrative duties. The successful candidate will be highly organised and articulate. This is perfect opportunity for an individual looking to be part of a respectable family business as we embark on the next phase of our growth plan.

Duties

Supporting the Sales Team with administrative duties including arranging on-sites, off-sites, and exchanges of containers
Setting up customer direct debits and chasing payment where required
Responsible for creating and issuing customer waste reports each month
Managing the Sales Team’s diaries and booking client meetings
Utilising the internal CRM system to log customer information
Applying to local authorities for customer permits when required
Upselling WRC’s service offerings where possible
Managing several inboxes’ to ensure all customer queries are dealt with accordingly
Proficient user of Microsoft packages
Taking payments from customers over the phone
General office duties including managing incoming calls and emails and directing them when required

Requirements of the Role

A highly organised individual with excellent attention to detail
Excellent written and verbal communication skills
Strong IT skills and experience utilising Microsoft programmes (Microsoft Word and Excel)
Adaptable and willingness to learn new skills on the job
Strong telephone manner
Confident in dealing with customers and managing enquiries
Good customer service skills
Ability to manage diaries in accordance with internal and external demands
The ability to develop and maintain quality customer relationships

What we offer

As a family-run business, WRC truly values and invests in our people. In return for your hard work, you will benefit from:

A competitive salary demonstrable with experience
30 days of annual leave (including public holidays)
Private healthcare insurance
Retail and leisure discounts
Holiday and travel discounts

Work Location: In person

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