NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
An exciting opportunity has arisen for an experienced and driven medical secretary to join the Neurophysiology department based in the Queen Elizabeth University Hospital.
The preferred candidate will be the first point of contact for patient and staff. They will complete audio typing and administrative duties within a large service. They must have a recognised qualification in secretarial studies or equivalent experience as well as waiting list experience. They will be proficient in the use of IT systems, Microsoft Office Packages along with a minimum of one year’s audio typing experience or proven advanced keyboard skills from previous roles.
We offer on the job training which includes a comprehensive induction as well as regular reviews and development opportunities.
Duration, Location, and Working Pattern:
- Location based in Queen Elizabeth University Hospital
- Permanent contract
- Part-time position (18 hours per week)
- Shift pattern for this post are Monday to Friday, hours TBC
Key responsibilities:
The following sets out the core responsibilities of the Medical Secretary. The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.
- Complete personal assistant tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio-typing, scanning, photocopying and the composition of letters, medical reports and preparation of both straightforward or at times complex responses and requests to ensure efficiency in patient care.
- Manage Consultant(s)/Team(s) diary to ensure effective time management.
- Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant and which may be passed directly to others for action and information.
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery, including where appropriate contacting patients at short notice to ensure attendance.
- Uploading patient referrals to SCI Gateway for processing where appropriate
- Run Discharge reports on TrakCare and send patient records to consultants for FDL dictation twice weekly
Knowledge, training, qualifications and/or experience required to do the job:
It is essential that the post holder has a good working knowledge of current clinical software systems, excellent organisation and communication skills.
They should also have a good understanding of Freedom of Information, Caldicott Guidelines and General Data Protection Regulations.
HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
Proficient in use of software systems including Microsoft Office Packages
Advanced keyboard skills
Medical terminology
Good organisational and communication skills
Ability to work independently or as part of a team.
Excellent interpersonal skills with the ability to demonstrate all-round professional attitude especially under pressure with deadlines and conflicting interests.
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Hayley Costley, Interim Service Support Manager, On 0141 232 7941 or email Hayley.Costley@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
