NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NHS Highland is seeking a reliable, organised and motivated Business Support Assistant to join the Psychology Services Business Support Team on a part‑time (0.8 WTE) basis. This role is based in Assynt House but does have availability for hybrid home working.
This role plays a vital part in supporting the effective delivery of psychological services across North Highland, helping ensure high‑quality care for people with complex mental health needs.
About the Role
As a Business Support Assistant, you will provide comprehensive administrative and secretarial support to Psychology Services, working closely with psychologists, managers, trainees and multidisciplinary colleagues.
You will:
Provide administrative and secretarial support across Psychology Services
Manage patient appointments, referrals and waiting lists using TrakCare / PMS systems
Handle telephone and face‑to‑face contact with patients, carers and professionals, responding sensitively to complex or distressing situations
Support medical records management, including scanning, filing and confidential document handling
Undertake audio typing and document preparation, including clinical correspondence and reports
Support team meetings, referral huddles and service activity reporting
Use a range of NHS IT systems (e.g. TrakCare/PMS, NHS Mail, MS Office, Winscribe, SCI Gateway, PECOS, Turas)
Work collaboratively within the Business Support Team, providing cover during annual leave and sickness as required
The post requires a high level of organisation, discretion and the ability to manage competing priorities in a busy clinical environment.
You will have:
Strong administrative, organisational and IT skills
Excellent communication and interpersonal skills, with the ability to work sensitively with distressed or vulnerable people
Experience of working in an office or administrative role, ideally within health or public services
Confidence working independently and as part of a team, prioritising workload effectively
Good working knowledge of MS Office, with experience of clinical systems desirable (training will be provided)
Relevant administrative qualifications (e.g. SVQ/NVQ Level 3 in Business Administration or equivalent experience) are desirable.
Why Join NHS Highland?
You will join a supportive and committed Business Support Team within Psychology Services, contributing directly to the delivery of high‑quality mental health care across urban, rural and remote communities. NHS Highland offers opportunities for learning, development and progression, alongside the benefits of working in one of Scotland’s most distinctive regions.
Informal Enquiries
Informal enquiries are welcomed. Please contact Malcolm McCurrach, Senior Service Manager, Psychology Services on malcolm.mccurrach@nhs.scot
This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa.
NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).
