Team Manager - Protection Underwriting Team - 9 Month Secondment/FTC

Lloyds Banking Group • Hybrid • Edinburgh, UK • 1d ago

JOB TITLE: Team Manager - Protection Underwriting Team - 9 Month Secondment

LOCATION: Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About the opportunity

Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!

This role is based in our Protection Underwriting Team, and we are currently looking for an enthusiastic and driven people leader to join our team. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.

You will promote and lead initiatives to enhance our ways of working, and support everyone to bring their best self to work every single day.

You'll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being pro-active in identify risks and resolving issues.

This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation.

With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever changing needs of our customers every day.

What you’ll need

The skills to lead, coach and role model a Customer Service team, whilst showcasing personal development and championing the group values.

The ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.

You will take ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.

Create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.

About working for us  

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates
diversity in all its forms.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include longterm health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with
regards to office attendance, location, and working pattern.

If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum
criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

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