Team Manager

Scottish Government • Full-time • Galashiels, Scotland, United Kingdom • 1d ago

Job description

Are you a highly customer-focused, able to deliver exceptional service to internal and external stakeholders through clear communication, accuracy and effective resolution of service requests?

The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland.

As part of the Operational Service Delivery team you will be working closely with colleagues to help pay our key workers retirement pensions accurately and on time. 

As a Team Manager, you will be responsible for your own business area, supporting your Operations Manager to deliver against set demands of our fast past Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model.

Responsibilities

Deliver individual monthly conversations, in year and end year reviews, with line manager responsibilites. Ensuring all colleagues have an Individual Learning Plan.
Support change, apply change management training / principles to deliver change effectively and empathetically.
Resolving enquiries and complaints, managing the resolution from start to end following and meeting service standards.
Developing and maintaining good working relationships with both internal and external stakeholders to deliver.
Prepared to react quickly and professionally to situations, some of which may be unexpected. 
Deliver and inclusive approach to flexible working, recognising different work patterns and individual personal circumstances.
Foster continuous professional development and improve overall team performance.
Attend office for any face to face event, including but not limited to, monthly conversations, team meetings, training, collaboration and support time.

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