Operations Manager - Process Automation

Nationwide • Hybrid • Glasgow, Scotland, United Kingdom • 4d ago

As an Operations Manager – Process Automation, you’ll play a pivotal role in how we consistently improve colleague and customer experiences across Business Banking. As part of a small team, you’ll focus on embedding The Standard through strong leadership, high‑quality thinking, and continuous process improvement.

The Operations Manager – Process Automation will design, implement, and govern automated solutions that optimise Business Banking processes. This role focuses on leveraging Microsoft Power Platform (Power Automate, Power Apps) and SharePoint to deliver efficient workflows, enhance customer experience, and simplify colleague interactions. The position also supports the Senior Manager and deputises when required, ensuring continuity and leadership in automation initiatives.

This role sits within Business Direct, supporting colleagues across Business Direct and the wider Business Banking teams to deliver consistently great customer outcomes. The team exists to improve manual processes through the use of Microsoft Power Platform.

This is a 12-month secondment opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our Glasgow hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.