Operations & Support Manager

Nationwide • Hybrid • Glasgow, Scotland, United Kingdom • 10h ago

This is an exciting opportunity to join the Business Banking Operations Team. This opportunity offers the chance to work closely with the Operational Team, Quality & Governance, and Operational Excellence Teams alongside the broader Business Banking community.

Supporting the Head of Business Operations and Senior Managers Operational Teams, you will play a critical role in ensuring the operation runs effectively. This is a fast‑paced, complex environment where strong organisational skills, sound judgement, and excellent communication are essential.

We are looking for someone curious, proactive, and confident operating across a broad range of business management, governance, people, culture, and communications activities. You’ll build strong relationships, balance competing priorities with ease, enable high performance and consistently deliver work to a high standard.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our Glasgow hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

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