Reception Manager

AccorHotel • Full-time • St Andrews, Scotland, United Kingdom • 1d ago

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Fairmont St Andrew are looking for an experienced and passionate Reception Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.

As Reception Manager, you will oversee the day-to-day operation of Reception and Switchboard teams, ensuring every guest receives a warm welcome, personalised service, and seamless stay. This is a hands-on leadership role where you will inspire your teams, drive operational excellence and create memorable experiences through outstanding attention to detail.

What You’ll Be Doing

Leading the smooth and professional day-to-day operation of Reception and Switchboard teams
Creating exceptional guest experiences and resolving guest concerns with confidence and care
Supporting, coaching and developing the Front Office team to achieve outstanding service standards
Managing recruitment, induction, training and succession planning within the department
Ensuring all Front Office procedures, policies, audits and cash handling standards are followed correctly
Monitoring departmental costs, payroll and operational efficiencies in line with business targets
Building strong communication across departments to ensure seamless guest journeys
Driving guest satisfaction and engagement scores while supporting the hotel’s quality initiatives
Being present within the guest areas during peak periods to support the team and maintain smooth operations
Conducting departmental meetings, daily briefings and regular one-to-one conversations with team members
Supporting revenue and reservation objectives through effective team leadership and operational planning
Encouraging cross-training and flexibility across the Front Office operation

Qualifications

What We’re Looking For

Previous experience in a Front Office leadership role within a luxury hotel environment
A passion for delivering exceptional guest service
Strong leadership and people management skills
Excellent communication and organisational abilities
Experience managing departmental targets, payroll and operational procedures
Confidence working in a fast-paced hospitality environment
A positive, professional and engaging personality

Additional Information

What’s In It For You?

Competitive salary
Opportunities for development and progression across the hotel and wider group
Staff shuttle service to/from St Andrews
Complimentary staff canteen
Staff discounts across food & beverage and hotel stays
Employee rates for Spa treatments and green fees
Free access to gym and pool services
Regular social events

Job-Category: RoomsJob Type: PermanentJob Schedule: Full-Time

Related Jobs

Retail Assistant

AccorHotel • Part-time • St Andrews, Scotland, United Kingdom • 1d ago

Hospitality, Catering & Tourism Customer Service Hotel Shop Assistant

Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of g...

1d ago

Apply

Guest Experience Manager

AccorHotel • Full-time • St Andrews, Scotland, United Kingdom • 5d ago

Hospitality, Catering & Tourism Customer Service Front of House Hotel

5d ago

Apply

Service Colleague (Food Services)

ASDA • Part-time • Kirkcaldy, United Kingdom • 3w ago

Hospitality, Catering & Tourism Customer Service Part-time Kirkcaldy

Job Title Service Colleague (Food Services) Location FS - 1508 Kirkcaldy Greggs Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 8 Pay Rate £12.71 Category Retail Hourly Col...

3w ago

Apply

Club Room Manager

David Lloyd Clubs • Full-time • Dundee, Scotland, United Kingdom • 6d ago

Hospitality, Catering & Tourism Manager Hospitality Dundee

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Food and Beverage Mana...

6d ago

Apply

Job Details: Multi Drop - Delivery Driver (Night Shift) - Kirkcaldy

McQueens Dairies • Full-time • KY1 2YY, Kirkcaldy, Fife, Scotland, United Kingdom • £14.72 / hour • 11h ago

Warehouse, Logistics & Transport Delivery Delivery Drivers Courier Work Courier Transport Jobs Logistics Kirkcaldy Van Driver

Multi-Drop Night Shift Driver Wanted Permanent Contract | £14.72 per hour | Weekly Pay Location: Kirkcaldy Shift Pattern: Nights: Sunday, Monday, Wednesday, Thursday Times: 10 PM – 7:30 AM Weekly Pay: £529.92 Ho...

Easy Apply

11h ago

Apply