Guest Experience Manager

AccorHotel • Full-time • St Andrews, Scotland, United Kingdom • 6h ago

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Fairmont St Andrews are looking for a passionate and personable Guest Experience Manager to create exceptional and memorable experiences for our guests throughout their stay.

Based within the hotel lobby and key guest areas, you will act as a visible and engaging host, building genuine connections with guests and curating personalised experiences that make every stay special. From arranging bespoke dining and spa experiences to creating thoughtful “signature moments”, you will play a key role in delivering luxury hospitality at its finest.

This role is all about anticipating guest needs, creating lasting memories, and naturally connecting guests with the incredible experiences our hotel has to offer.

Key Responsibilities

Deliver warm, engaging, and personalised service throughout the guest journey
Build relationships with guests and tailor experiences based on their preferences and occasions
Recommend and arrange dining, spa, golf, and local experiences
Create memorable “signature moments” for celebrations, VIPs, and special occasions
Act as an ambassador for the hotel and its facilities
Support guest satisfaction and hotel revenue through authentic guest engagement
Collaborate with Concierge and operational teams to deliver seamless experiences

Qualifications

About You

Naturally warm, confident, and engaging
Passionate about hospitality and creating memorable experiences
Strong communication and interpersonal skills
Proactive with excellent attention to detail
Commercially aware with a guest-first approach
Comfortable working in a fast-paced luxury environment

Previous experience in hospitality, guest relations, concierge, or luxury guest service is preferred.

If you love creating unforgettable moments and delivering personalised luxury experiences, we would love to hear from you!

Additional Information

What is in it for you:

Staff shuttle service to/from St Andrews
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events

Job-Category: RoomsJob Type: PermanentJob Schedule: Full-Time

Related Jobs

Service Colleague (Food Services)

ASDA • Part-time • Kirkcaldy, United Kingdom • 2w ago

Hospitality, Catering & Tourism Customer Service Part-time Kirkcaldy

Job Title Service Colleague (Food Services) Location FS - 1508 Kirkcaldy Greggs Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 8 Pay Rate £12.71 Category Retail Hourly Col...

2w ago

Apply

Club Room Manager

David Lloyd Clubs • Full-time • Dundee, Scotland, United Kingdom • 1d ago

Hospitality, Catering & Tourism Manager Hospitality Dundee

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Food and Beverage Mana...

1d ago

Apply

Production Coordinator

Highland Outfitters • Part-time • Perth, Perth And Kinross, Scotland, United Kingdom • 2d ago

Manufacturing & Production Perth Production

Company Description Highland Outfitters is a family-run business based in Highland Perthshire, specialising in bespoke Highland wear, estate tweed tailoring, and luxury garments rooted in Scottish craftsmanship and herit...

Easy Apply

2d ago

Apply

Warehouse Assistant

Ace Aquatec • Full-time • Dundee, Dundee City, Scotland, United Kingdom • 1w ago

Warehouse, Logistics & Transport Dundee Warehouse

Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in-water electric stunners, marine mammal protection devices, biomass estimation and sea lice removal systems. We help customer...

Easy Apply

1w ago

Apply

Solar Sales Consultant

AJ Renewables • Full-time • Lochgelly, Fife, Scotland, United Kingdom • 1w ago

Sales & Business Development Sales Fife Solar

About AJ Renewables AJ Renewables is one of Scotland's fastest-growing solar installation companies. We help homeowners across Scotland cut their energy bills and reduce their carbon footprint with premium, expertly desi...

Easy Apply

1w ago

Apply