Delivery Manager

Scottish Government • Full-time • Galashiels, Scotland, United Kingdom • 3d ago

The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland.

The Agency also has responsibility for providing policy advice to Ministers on public sector pensions for these schemes and also for Local Government; for developing the regulations for each of these schemes; and for determining appeals made by members of these schemes. It also provides a pension calculation service for the Legal Aid Board for Scotland and the Scottish Parliament. The Digital Transformation and IT Operation team will develop a strong project capability to improve service efficiency both enhancing the customer experience and working to create new capabilities and create new services.

As IT Project Manager for a new telephony solution, you will have lead responsibility for planning, establishing and driving all aspects of the successful implementation, from initial inception right through to post-implementation warranty support. You will build and maintain a motivated, matrix-managed project team, involving close collaboration with supplier stakeholders to deliver a right-first-time, quality outcome. You will keep the team focused, energised and on track, identifying and removing barriers, making sure the critical path is protected to deliver a high quality solution. You will have great support along the way and the opportunity to showcase your expertise, coaching those around you.

Responsibilities:

Plan and manage the delivery of a key IT/telephony project in support of pension administration systems, ensuring that realistic project plans are created, maintained and followed.
Lead a team of staff, both technical and non-technical to define requirements, maintain delivery momentum and ensure a successful outcome.
Identify, assess and manage risks, issues, assumptions and dependencies to the success of the project.
Undertake contract management, including management of third party staff and delivery targets.
Deliver budget estimates and monitor/manage costs throughout the lifecycle of the project.
Manage the change control procedure, and ensure that project deliverables are completed within agreed cost, timescale and resource budgets, and are signed off.
Communicate effectively with a wide range of customers, both technical and non-technical, to ensure understanding of the project goals and ensure successful delivery.
Lead user and technical working groups.

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