NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
As a Senior Programme Support Team Manager within NHS Greater Glasgow and Clyde, you will play a critical role in the successful delivery of population‑wide screening and immunisation programmes that impact thousands of people every day. Working within one of the most complex and varied screening services in Scotland, you will lead and support high‑performing administrative teams while working closely with senior managers and clinical stakeholders. NHSGGC offers a values‑driven, supportive environment where your leadership, expertise and ideas are genuinely valued. This role provides the opportunity to influence service quality at both local and national level while developing your own professional leadership journey. It is an ideal opportunity for someone motivated by public health impact, collaboration and continuous improvement.
Duration, Location, and Working Pattern:
- Templeton Business Centre
- Monday to Friday, 09:00 to 17:00
Key responsibilities:
- Provide day to day leadership and line management to Programme Support Officer staff ensuring continuity of high quality service delivery
- Support the planning, performance management and quality assurance of screening and immunisation programmes across NHSGGC
- Oversee and maintain complex call and recall systems ensuring patient pathways, fail‑safe processes and national standards are met
- Deputise for senior managers and represent the service at local and national meetings as required
- Manage, develop and improve administrative systems, processes and workflows to meet evolving service demands
- Build and maintain effective working relationships with a wide range of internal and external stakeholders
- Ensure strict confidentiality and accurate handling of highly sensitive patient and clinical information
Knowledge, training, qualifications and/or experience required to do the job:
- Detailed working knowledge of screening and immunisation programmes within NHS Scotland or a comparable complex service
- Proven experience of managing, motivating and developing administrative or support staff
- Strong understanding of staff management policies, procedures and performance management processes
- Excellent communication and interpersonal skills with the ability to influence and work collaboratively
- High level of accuracy, attention to detail and commitment to confidentiality
- Confident user of IT systems with strong skills in Microsoft Office and data handling systems
- Ability to work autonomously, prioritise competing demands and make sound operational judgements
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Programme Manager, Elaine Hagen, Elaine.Hagen2@nhs.scot, 0141 277 7629
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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