Customer Solutions Redress Administrator

Lloyds Banking Group • Hybrid • Edinburgh, UK • 1d ago

We are seeking an individual with a proven track record of providing outstanding customer experiences. Effective communication and adherence to processes are crucial. You must demonstrate a genuine passion for prioritising customers and proactively resolving day-to-day challenges.

Essential Skills

Outstanding customer service
Proficiency in Microsoft packages, including Excel and Teams
Strong telephony communication skills
Ability to manage time and priorities to meet targets

Desirable Skills

Knowledge of relevant customer service systems
Awareness of products and business areas
Ability to identify and implement more efficient and effective task methods
Desire to improve personal abilities and knowledge

Continuous training and development opportunities are provided to colleagues of the Group, along with regular career development conversations to help them achieve their career aspirations.

What You’ll Get in Return

We offer a comprehensive remuneration package, including:

Performance share bonus
Generous pension contribution
Flexible cash pot to suit your lifestyle
Private health cover
22 days holiday plus bank holidays
Various share schemes, including free shares

Join us and become part of an environment where people genuinely care about their work and its impact on colleagues, customers, and communities.

This is a hybrid role requiring a minimum of 2 days (40%) in our Edinburgh Citymark Office

Click apply below to get in touch with the team. Together, we collaborate towards success.

If, after applying, you receive a notification asking you to complete an online test, please DO NOT complete this test. There is no requirement for you to do so.

Related Jobs

Client Service Manager

Aegon Asset Management • Full-time • City of Edinburgh, Scotland, United Kingdom • 3d ago

Customer Service & Contact Centres Advisor Customer Service Operations

Job Description Summary Job Description Client Service Manager Permanent Location: Edinburgh Closing date: 2nd June 2026   Aegon Asset Management is a leading global investor, our employees work from 13 locations...

3d ago

Apply

(BTS 2026) Temporary Sales Assistant - Sports Direct

Frasers Group • Temporary • Dunfermline, Scotland, United Kingdom • 4d ago

Customer Service & Contact Centres Customer Service Sales Shop Assistant

Company Description This is a temporary role with a contract end date of 13th September 2026. Sports Direct isn’t just somewhere to work it’s somewhere to belong, build, and break records. We’re the UK’s leading sports...

4d ago

Apply

Sales Assistant

schuh • Part-time • Edinburgh, Scotland, United Kingdom • 4d ago

Customer Service & Contact Centres Customer Service Sales Shop Assistant

We have an exciting opportunity for Sales Assistant to join our kids store in Edinburgh Fort . Candidates must have flexible availability and within the Edinburgh area July/August. About what you’ll be doing – De...

4d ago

Apply

Support Engineer

Covetrus • Full-time • Edinburgh, Scotland, United Kingdom • 4d ago

Customer Service & Contact Centres Customer Service IT

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology...

4d ago

Apply

Sales Assistant (Seasonal)

Lush • Part-time • City of Edinburgh, Scotland, United Kingdom • 6d ago

Customer Service & Contact Centres Customer Service Sales Shop Assistant

Sales Assistant (Seasonal) Application Deadline: 31 May 2026 Department: Retail Employment Type: Seasonal - Part Time Location: Edinburgh (Spa Store) Compensation: £13.45 / hour Description Key Information Hours availabl...

6d ago

Apply