The Senior Engagement Manager will be accountable for the design and delivery of an integrated engagement approach across communications, events and colleague capability development. The role ensures that colleagues, customers and stakeholders are informed, engaged and prepared to deliver the strategy of Business Banking, particularly through periods of transformation and strategic change.
This is a new role within Business Banking and the Senior Engagement Manager will play a critical role in shaping and delivering the Business Banking engagement strategy across communications, events and colleague capability development.
Reporting to the Director of Business Management, the role is designed to ensure engagement activity is purposeful, coordinated and aligned to business priorities, enabling effective execution, readiness and long‑term capability uplift through a period of significant growth.
As we continue to evolve, the scale and complexity of the engagement we need to deliver is growing. We’re looking for an inspiring engagement leader to drive impact in a fast-paced environment.
You’ll play a critical role in delivering practical high-quality communications, events and learning experiences that help our Business Banking colleagues perform at their best and keep our customers engaged.
Across internal business banking communications, internal and external customer-facing business banking events and colleague learning, you’ll be accountable for the whole cycle, from needs analysis through to design, delivery and evaluation, using data, technology and AI to enhance learner experience, efficiency and capability.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow or Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
