Grade UE03: £24,729 - £25,804 per annum, pro-rata
Information Services Group / User Services / Help Services
Guaranteed Hours (GH) contract: approximately 7-10 hours per week
Fixed-term: 9 months
Start date: between 17th Aug – 14th Sept 2026
End date: between 21st – 28th May 2027
Discover what you can achieve next. Be part of something bigger.
We offer careers and roles in just about every area you can think of. Whether you’re looking to take the next step in your current specialism, explore a new challenge, or broaden your experience, we offer opportunities where you can flourish and make a real difference. Our people come from a wide range of backgrounds, each bringing their abilities and experiences to our organisation, helping us thrive and innovate together.
The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.
The Opportunity:
The role of Information and Support Student Assistant (EdHelp) exists to support and enable the delivery and provision of routine front line customer service, providing transactional help, advice and support to students across the Library, IT, Student Finance and Student Administration functions. The postholder will resolve routine queries at first point of contact, triaging more complex enquiries as appropriate.
What the job involves:
- Working in one of our site Libraries providing frontline support to students, staff and visitors of the University across a range of services including Library and IT.
- Giving excellent customer service while offering face-to-face help and information to users.
- Resolving user queries whenever possible, passing on those which require more specialist help.
- Shelving books and keeping the book shelves in order.
This post is part-time (Guaranteed hours (GH) contract between 7-10 hours per week).
Shifts are available in the evenings until 8pm and/or weekends 12 – 5pm. You will work the same shifts each week. This post is 100% on campus.
A bit about you:
- Customer focused with proven customer service skills.
- Current UG/PG student (or starting in Sept 2026) at the University of Edinburgh.
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
- Well-developed written, verbal and interpersonal skills.
- Ability to problem solve and be accurate and methodical.
- A proven ability to work well independently and as part of a team.
- Reliable with excellent time-management skills.
View the full job description
How to apply
Please include the following documents in your application:
People have always been at the heart of our work. Our people are at the centre of the University community and everything we do. We value colleagues with drive, determination and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful flexibility that works for you.
As a valued member of our team, you can expect:
- A competitive salary.
- Opportunities to develop new skills and broaden your experience.
- Contributing to the work and purpose of the University.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on ourstaff benefits pageand use our rewardcalculator to discover the value of your pay and benefits.
Championing equality, diversity, and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on ourright to work webpages.
Key dates to note
The closing date for applicationsis 1st July 2026.
Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). If you are applying from outside the UK, the closing time shown on our adverts will automatically adjust to your browser’s local time zone.
Interviews will be held online during the week beginning 13th July 2026.
#LI-DNI
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
The User Services Division (USD) is the largest of the divisions in Information Services and comprises six service sections, namely:
- Help Services providing frontline help across all IS-managed services at the Main Library and Site libraries.
- Operational Services running the IS Helpline for all IS-managed services and providing expert IT support and service delivery on desktop and personal computing.
- Library Academic Support, responsible for advice and consultancy on all library services and providing regular liaison and review with each of the Schools.
- IT Consultancy, responsible for advice and consultancy on all IT services and providing regular liaison and review with each of the Schools.
- Relationship Management, responsible for maintaining an ongoing level of engagement between the University community and Information Services Group (ISG) on all IT services with regular liaison and review with each of the Schools/Units.
