We are looking for friendly, enthusiastic, and customer-focusedpeopleto join ourVisitor Services Team. We have opportunities across admissions, retail, and catering, with various hours and working patternsavailable.
ROLE OVERVIEW
Role
Purpose
The
Calanais Visitor Centre has undergone an ambitious £10.1 million redevelopment
and has reopened in the summer of 2026 as a world-class, 5-star visitor
attraction and a thriving community hub. The Front of House & Visitor
Services Assistant plays a key role in creating a welcoming and positive
experience for all visitors, ensuring the smooth day-to-day operation of
admissions, retail and café services, delivering excellent customer service,
and enhancing the overall visitor experience.
Reports
to: Visitor
Operations Manager
Direct
Reports: N/A
Who
We're Looking For
The
Calanais Visitor Centre is looking for enthusiastic, friendly and
customer-focused people to join our team during our busy visitor season from
July to October.
This
is more than just a seasonal job. It is an opportunity to become part of an
exciting new chapter in the story of one of Scotland's most iconic heritage
sites. Following a £10.1 million redevelopment, you will help welcome visitors
from across the world to a brand-new, world-class visitor attraction while
working alongside an experienced and supportive team.
This
role would suit people who:
- Are looking for seasonal or flexible employment.
- Enjoy meeting people and providing exceptional
customer service.
- Take pride in creating a warm, welcoming and
inclusive environment for every visitor.
- Would like to gain experience working within a
nationally important heritage attraction.
- Enjoy working as part of a friendly, supportive
team.
- Are adaptable, reliable and happy working in a
fast-paced environment where no two days are the same.
We
welcome applications from people at every stage of their career. Whether you
are:
- a student looking for valuable work experience,
- returning to work after a career break,
- looking for additional seasonal income,
- semi-retired or retired and wanting to remain
active,
- changing career,
- or simply looking for meaningful work within your
local community,
We
would love to hear from you!
Above
all, we are looking for people who share our values of respect, kindness,
teamwork and pride in delivering an outstanding visitor experience. Previous
experience is valuable, but equally important is your attitude, willingness to
learn, and enthusiasm for helping visitors create lasting memories of Calanais.
Requirements
Roles & Responsibilities
·Welcoming
visitors to the centre and to the café.
·Use
the EPoS system to sell admission tickets and retail merchandise.
·Check-in
group bookings and pre-booked visits.
·Contribute to achieving commercial
revenue targets.
·Undertake cash handling and end-of-day
banking procedures in line with policies.
·Maintain a well-stocked and
well-presented retail and café area.
·Process stock deliveries.
·Support
events and public programmes.
·Monitor
visitor spaces reporting any health and safety issues or defects to the Visitor
Operations Manager.
·Respond
calmly to emergencies or incidents, following established procedures and
policies.
·Assist
in daily opening and closing procedures.
·Use coffee machines and other
equipment in accordance with the manufacturer’s instructions, following
internal procedures.
·Preparation of a range of basic menu items following established method
and recipes.
·Ensure
a prompt service taking orders and serving drinks / refreshments.
·Ensure
rotation of stock and safe storage of food in accordance with food safety
regulations, legislation and internal policies and procedures.
·Be
helpful and knowledgeable about the site, the Standing Stones and the
surrounding area.
·Contribute
ideas to improve service, increase revenue, and enhance the visitor experience.
·Undertake
First Aid responsibilities and Fire Marshall duties as required.
Person Specification
Essential Skills and Experience
·Excellent
customer service skills.
·Previous
experience working in a café or catering environment.
·Ability
to engage confidently with visitors of all ages and backgrounds.
·Ability
to work well under pressure.
·Able
to manage multiple tasks simultaneously in a fast-paced environment.
·Excellent
team working skills with ability to work under your own initiative
·A flexible approach to working hours
throughout the week, Monday-Saturday including Bank Holidays and some evenings.
Desirable
Skills and Experience
·Gaelic
language skills.
·Food
hygiene certificate.
·Barista
trained.
·Enthusiasm
for heritage and history of the site.
Benefits
Our
Working Environment
At Calanais, every role matters. Whether you are welcoming visitors,
serving coffee, preparing food, assisting in the shop or supporting behind the
scenes, every member of our team contributes equally to the experience our
visitors receive. We believe in treating everyone with the same respect,
supporting one another, celebrating success together and creating a workplace
where everyone feels valued.
No query is too small or not worth asking, so please get in touch with our HR Consultant Claire Smith, Orbit Agency at any time. All informal enquiries are dealt with in the strictest of confidence.
E:claire@orbit.agency
